Job Description

Personal Assistant

Overview

The Elite Clinic is a leading aesthetics clinic based in the heart of Knowle, Birmingham.
We are seeking a dedicated, proactive, and detail oriented Personal Assistant to join our team. This pivotal role supports the smooth day-to-day running of the clinic while providing administrative and personal assistance to the Clinic Directors. The ideal candidate is highly organised, and delivers exceptional client care.

Key Responsibilities

Front of House

Oversee daily clinic operations to ensure efficient workflow and exceptional patient care Manage appointment scheduling, booking software, and patient records with accuracy and confidentiality Front of house duties including welcoming clients, handling payments, and maintaining a professional client experience Responsible for daily cashing up, reconciliation of payments, and ensuring financial accuracy Communicate with clients to a consistently high standard throughout their treatment journey Answer phone calls with excellent etiquette and respond to patient enquiries professionally Maintain high standards of cleanliness and organisation within the clinical setting Assist practitioners with coordinating patient services and referrals

Administrative & Clerical Duties

Perform clerical tasks including data entry, filing, document management, and stock/office supply control Use of Aesthetic software confidently for schedules, documents, and internal communication Support the implementation and improvement of administrative systems and clinic procedures

Personal Assistant Duties

Provide direct administrative and personal support to the Clinic Directors Manage diaries, schedules, and appointments, ensuring effective time management Handle confidential information with discretion and professionalism Assist with correspondence, emails, and internal communications Coordinate meetings, follow-ups, and reminders Support ad-hoc tasks to assist the smooth running and growth of the business

Marketing & Social Media

Assist with social media management and content scheduling Support promotional activity and clinic marketing initiatives as required

Skills & Experience

Strong organisational skills with excellent attention to detail Confident multitasker able to prioritise in a busy clinic environment Excellent customer service and communication skills Experience handling payments and cashing up procedures Competent with booking systems and administrative software Strong data entry accuracy and document management skills Professional phone manner and confident client facing presence Proactive, trustworthy, and adaptable
Flexible and reliable with availability to work every Friday and Saturday.

If you're passionate about client care, enjoy being at the heart of a growing business, and love keeping things running smoothly, we'd love to hear from you.

Job Type: Full-time

Pay: 23,500.00-25,000.00 per year

Benefits:

Company pension Employee discount
Language:

English (required)
Work Location: In person