Job Description

Job Title: Receptionist/QUENSH Administrator

Location: Worcester

Salary: Up to 28,000 depending on experience

This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning.Onsiteis part of the South Staffordshire Group - a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses - offering long-term development and career progression.


We are looking for a highly organised and proactive Office & Compliance Administrator to join our team. This role plays a key part in ensuring smooth front-of-house operations while supporting essential safety, compliance, and administrative processes across the business. If you enjoy variety, take pride in accuracy, and work well with people, we would love to hear from you.

The Role:

Reception & Front-of-House

Answer telephone calls and direct enquiries to the appropriate employee. Manage incoming and outgoing post. Greet visitors, announce their arrival to relevant staff, and provide refreshments. Arrange parcel collections and dispatch via DHL. Book meeting rooms and maintain the weekly "Whereabouts in Office" calendar. Order office stationery through Lyreco and monitor stock levels.

Near Miss Reporting

Log Near Miss reports on the EasyBop spreadsheet. Chase outstanding actions to ensure timely close-out.

Audits

Upload completed site audits to the Site Audit Summary on EasyBop. Follow up with managers on any outstanding actions.

Training Administration

Input training feedback forms into tracking spreadsheets and upload documents to EasyBop. File hard copies of employee training certificates; create new files and archive leavers' folders.

Complaints Management

Handle complaints received from the public, clients, and other stakeholders. Allocate complaints to relevant departments for investigation. Identify correct departments using internal tools (e.g., Lightfoot). Update the Complaints Register and store closure evidence on EasyBop.

Compliments Recording

Maintain the Compliments Register and upload supporting evidence to EasyBop. Update the Worcester depot display board with monthly compliments.

General Administration

Prepare induction packs and print application forms when required. Coordinate distribution of the quarterly newsletter to all OnSite employees. Print ID photos for CSCS applications. Maintain the weekly Vehicle Safety Checklist report. Support logging and management of Near Miss reports as required.

What you'll need:

Strong organisational and multitasking skills. Confident communicator with a professional telephone manner. Excellent attention to detail and accurate data input. Proficient in Microsoft Office; experience with systems such as EasyBop is beneficial. Ability to work independently and manage deadlines. Positive, helpful attitude and willingness to support colleagues across the business.

What you'll get in return:

Family-Friendly Leave

Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer's Days.

Financial & Life Assurance

Life Assurance cover

(role dependant)

and a Company Pension Scheme with salary sacrifice options.

Health & Wellbeing

Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.

Lifestyle & Perks

Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.

Professional Development

Hands-on training and ongoing career development opportunities

Inclusion & Belonging

Active People Networks - Disability & Neurodiversity, Unity+, Women's Network, and more.

Performance & Recognition

Annual salary review, Reward & Recognition Scheme, and Long Service Awards.