Job Description

Job Summary:
We are seeking a friendly and welcoming Receptionist/Reservationist to join our team in providing excellent customer service in a hospitality setting. As the first point of contact for guests, you will play a crucial role in creating a positive experience from the moment they arrive. This is a zero hours contract with the potential for contracted hours.

Duties:
- Greet guests as they enter the hotel

-Check in / out in a welcoming and friendly fashion
- Maintain a tidy and organised reception area
- Manage reservations and walk-in guests efficiently
- Assist in answering phone calls and taking reservations
- Ensure guest satisfaction by addressing any concerns promptly
- Assist in the food and beverage and other hotel areas when required
- Provide assistance to guests with special requests or needs

Qualifications:
- Excellent communication skills with a friendly and approachable demeanor
- Proficient in phone etiquette and handling reservations
- Previous experience in hospitality, hotel, or restaurant settings is advantageous
- Ability to work well under pressure and in a fast-paced environment
- Strong customer service skills with a focus on guest satisfaction

Join our team as a Receptionist/Reservationist to be part of a dynamic hospitality environment where you can contribute to creating memorable experiences for our guests.

Job Type: Zero hours contract

Pay: Up to 12.50 per hour

Additional pay:

Tips
Benefits:

Additional leave Company events Company pension Discounted or free food Employee discount Gym membership On-site parking Referral programme
Schedule:

8 hour shift Holidays Monday to Friday Overtime Weekend availability
Experience:

Hospitality: 1 year (preferred)
Work Location: In person