Job Description

Dating back to the 1890's, the Best Western Palace Hotel & Spa in Inverness is a welcoming, independently 4-Star hotel combining the best of the past with the contemporary style of the present with elegant interiors, lovely bedrooms and luxury Leisure Club & Spa. We are a bustling city centre hotel, with 110 bedrooms, expanding over 3 buildings.

We are looking for a full time or part time receptionist to join our team.

Must be able to work weekends. These positions are live out only.

Shift Patterns are 7am-3pm and 3pm -11pm - Occasional 10-6 depending on business needs.

Our ideal candidate will be:

Warm, friendly and confident with an eye for detail. Someone who takes initiative and can work under pressure in a fast-paced environment. Have excellent verbal and written English. Be computer literate. Previous reception or admin experience is desired but not essential. Oracle Opera experience is advantageous.
Your duties will include:

Providing a friendly and customer orientated atmosphere for all guests during check in and check out. Taking reservations over phone/email, knowing our packages, room types and policies and turning enquiries into sales. Communicating guest needs and any changes to all departments daily. Answering all guest queries, compliments and complaints in a timely, polite and professional manner over a variety of platforms providing accurate information. Utilising teamwork to complete all shift tasks and take accountability for updating reservations, preparing info for day ahead/next day. Responsible for taking all payments and processing in the Opera property management system. Reconciliation of daily banking against card machines and Opera system. Perform additional tasks as assigned by supervisors or management.
We offer you:

Training Paid breaks Meal on shift Discounts Leisure club membership
Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Experience:

Hospitality: 1 year (preferred)
Language:

English (required)
Location:

Inverness (required)
Work Location: In person