Job Description

Please only apply for this role if you have experience in receptionist roles and you are comfortable working in a fast paced environment. We are looking for someone reliable, proactive and ready to get stuck in.

Company Overview: At The Uptown Dog, we pride ourselves on offering premier services tailored for our beloved four-legged clientele and their owners. Situated at the nexus of luxury retail and top-tier canine care, we're searching for an individual who can seamlessly bridge the gap between frontline customer service and retail prowess.

Key Responsibilities:

1. Customer Service:

o Warmly greet and assist all guests upon arrival, ensuring a pleasant and memorable experience.

o Handle queries, concerns, and feedback in a professional and constructive manner.

2. Phone & Appointment Handling:

o Effectively manage phone calls, ensuring clear communication and swift response to inquiries.

o Schedule, reschedule, or cancel appointments as requested by clients or as necessitated by changes in availability.

3. Retail & Sales:

o Familiarize yourself with all products within our boutique to provide detailed information and recommendations to customers.

o Actively drive sales by understanding customer needs and suggesting suitable products.

o Process transactions efficiently, ensuring all sales are accurately logged and reported.

4. Cleaning & Maintenance:

o Regularly inspect the reception and retail areas, ensuring they are clean, organized, and presentable at all times.

o Undertake routine cleaning tasks, ensuring the shop's cleanliness aligns with our standards of excellence.

5. Adhoc Administrative Duties:

o Handle general administrative tasks including inventory checks, order placements, mail sorting, and any other tasks as assigned by management.

6. Product & Breed Knowledge:

o While comprehensive dog breed knowledge is desirable, it's not a prerequisite. However, a genuine interest in enhancing one's knowledge about our products and the diverse breeds we cater to will be seen as a strong advantage.

Skills & Qualifications:

Prior experience in a customer service or retail role is beneficial.

Strong interpersonal and communication skills.

Competence in managing phone calls and using scheduling software.

Demonstrated ability to drive sales and familiarity with Point Of Sale (POS) systems.

An organized approach, with the ability to multitask and prioritize duties.

A genuine passion for delivering exceptional customer service.

Basic administrative skills, including proficiency in standard office software.

About The uptown Dog

Main business: Grooming, retail, buying and merchandising

At The Uptown Dog, we are more than just a business; we are a sanctuary for man's best friend. Nestled in the heart of Greenwich, London, our establishment combines the luxury of a boutique with the care and precision of top-tier dog grooming services. Every facet of our operations is designed with a singular vision in mind - to celebrate the unique bond between dogs and their owners.

A Boutique Experience Navigating through our boutique is an experience in itself. We house an exquisite range of canine products, handpicked and curated with precision. From the finest collars and leashes to premium dog food and unique toys, each product resonates with luxury and quality. We understand that your furry friend deserves nothing but the best, and that's exactly what our boutique promises - unparalleled quality.

Unmatched Grooming Expertise At the heart of The Uptown Dog is our dog grooming spa. Led by a team of certified professionals, our grooming services are tailored to meet the unique needs of each dog. We believe grooming is not just about aesthetics, but also about well-being. Using the best tools and eco-friendly products, we ensure that every dog leaves our facility looking and feeling their absolute best. Our groomers take the time to familiarize themselves with each dog, ensuring a stress-free and enjoyable grooming session.

Job Type: Part-time

Pay: 12.71 per hour

Expected hours: 12 per week

Work Location: In person