Job Description

Receptionist / Optical & Audiology Assistant

Opticare & Audiocare

Lisburn Road o Rosetta o Holywood (travel between stores required)

Job Summary

Opticare & Audiocare are seeking an enthusiastic, customer-focused Receptionist / Optical & Audiology Assistant to join our growing team. This is a varied and rewarding role supporting both our optical and hearing care services across three store locations.

You will be the first point of contact for patients, assisting with reception duties, appointment management, and helping customers choose eyewear and hearing solutions. Full training will be provided, but strong communication skills, a friendly manner, and a willingness to learn are essential.

This is a paid role with opportunities to develop valuable clinical, retail, and administrative skills within a supportive and professional environment.

Key Responsibilities

Customer Care & Front of House

Greet patients warmly and provide exceptional customer service Assist customers with frame selection and product advice Support the audiology team with patient flow and basic hearing-care tasks (training provided)
Reception & Administration

Answer and direct incoming calls using professional phone etiquette Schedule and manage appointments across multiple clinics Handle email and phone enquiries promptly and professionally Maintain accurate patient records and filing systems
Office & Technical Tasks

Perform data entry using Microsoft Office, Google Workspace, and practice management systems Assist with general office duties including scanning, photocopying, mailing, and stock checks Support with basic sales processing and, where needed, QuickBooks or similar software (training provided)
Experience & Skills

Previous office, retail, optical, or customer-facing experience is helpful but not essential Confident computer skills (Microsoft Office, Google Workspace) Excellent communication and telephone manner Strong organisational skills and ability to work in a fast-paced environment Proactive, reliable, and able to work both independently and as part of a team Comfortable working across Lisburn Road, Rosetta, and Holywood locations (weekly schedule varies, especially for holiday cover) Sales experience is beneficial
Full training provided -- enthusiasm, people skills, and a can-do attitude are what matter most.

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension On-site parking Private medical insurance
Work Location: In person