Job Description

Job Overview

We are seeking a dedicated and professional Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service while managing client inquiries and supporting the operational needs of our workshop. This role requires strong organisational skills, attention to detail, and the ability to communicate effectively with customers, suppliers and team members.

Duties

Greet customers warmly and assist them with their service needs. Manage incoming calls with excellent phone etiquette, ensuring all inquiries are addressed promptly. Perform clerical tasks, including data entry, filing, and maintaining organised office documentation. Collaborate with technicians to ensure timely updates on service progress and communicate these updates to customers. Maintain a clean and organised office environment to enhance productivity. Assist in administrative tasks as required to support the overall efficiency of the service department.

Qualifications

Proven experience in a customer-facing role. Strong organisational skills with the ability to manage multiple tasks simultaneously. Proficient in using computer systems for data entry and administrative functions. Excellent verbal and written communication skills, demonstrating professionalism at all times. Ability to work independently as well as part of a team in a fast-paced environment. A proactive approach to problem-solving with a keen attention to detail. Driving licence is preferable to assist further with aspects of the role.
If you are passionate about providing outstanding customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Service Advisor.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person

Reference ID: ACL005