Job Description

Team Member/shift Supervisor - Weekend/Weekdays

Role Purpose

We are on the look out for an experienced Team member/shift supervisor . Ideal applicant must have a vibrant personality and must be willing to always go above and beyond for customers. This person must have previous experience in a similar role, most preferably dealing with a mixture of adults and children, be able to use initiative and improvisation, have a productive attitude and be able to work within a team environment.

Key Responsibilities

Assist in administration and control of cash handling Lead shifts and lock and secure the club when/if necessary Deliver an excellent level of customer service promoting the brand at all opportunities Responsible for help close-down the building at night Have the flexibility to work across a number of functions in accordance with the needs of the business - reception, cleaning, etc To undertake related administrative tasks. Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situation. Build and maintain good relationships with all team members Be willing to take on jobs to balance the team workload Hosting Kids parties if required Taking booking payments Answering and responding to emails and phone calls Administer all bookings and cancellations in line with the company policy Ensure a full understanding of the booking systems Ensure a good understanding of core products and promotions Keep up to date with current promotions and pricing Provide the correct information to customers and seek to maximise sales opportunities Deal with all enquiries in a professional & courteous manner Supervise shifts if and when required.
Desirable

Proven experience in similar Role Experience of multi-tasking
Job Type: Part-time

Pay: 7.55-12.21 per hour

Expected hours: 6 - 16 per week

Benefits:

On-site parking
Work Location: In person