Job Description

We are seeking a friendly, organised, and proactive Receptionist/Team Administrator to join our dedicated team supporting the Children, Families and All Age Neurodiversity (CFAAN) services. Based at the Child Development Centre at St Mark's Hospital, you will play a vital role in ensuring a welcoming environment and smooth administrative operations for children, families, and professionals .



Our core working hours are Monday to Friday 9:00 - 17:00 but we can offer flexibility around this.

Front -of-House Service:

Be the first point of contact for patients, families, staff, and partner organisations, providing a warm and professional welcome.

Reception & Communication:

Manage reception areas, greet and assist patients, handle telephone and email enquiries, and support visitors in navigating the building.

Administrative Support:

Schedule and manage patient appointments, maintain electronic records (RIO), upload documents, process mail, and assist clinical teams with admin tasks.

Information & Records Management:

Ensure accurate data entry, maintain filing systems, update patient demographics, and adhere to Trust policies.

S upplies & Facilities:

Monitor and maintain stock levels of stationery, clinical resources, and service-user supplies; ensure reception and clinical areas are clean, safe, and well-equipped.

Team Support:

Provide admin support to colleagues, contribute to audits and service improvements, and act as a reliable information resource.

Customer Care & Problem Solving:

Communicate effectively in challenging situations, manage complaints professionally, and uphold Trust values in all interactions.

Training & Development:

Complete mandatory training and engage in ongoing professional development.



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The "must haves" for this role:

Excellent communication and interpersonal skills



Strong organisational abilities and attention to detail

Confidence using IT systems, including electronic patient records



A team player with a proactive and flexible approach



Experience in a reception or administrative role (preferably in a healthcare setting)



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point - by - point in your supporting statement for the best chance of being shortlisted.



We're c ommitted to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditation s: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed .



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Gemma West on 07789741450 or email: gemma.west@berkshire.nhs.uk who'll be delighted to help.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.