Job Description

Job Overview

Part of the recertification team reporting to the general manager assisting with the day-to-day administration involved with a busy successful recertification team. The recertification administrator has responsibility for data entry and processing of client details, work orders including asset details, issuing existing client quotes and updating CRM portals.

Duties & Responsibilities

Assisting the collective to answer external telephone calls

Data entry onto the CRM System in the form of site details, contacts, asset data, order processing etc. (training will be provided)

Monitoring existing re-certification clients' renewals to ensure quotes are submitted on a timely basis, actively chasing down purchase orders in order to drive growth

Updating clients' CRM Portals for visits, reporting after visits, including uploading certificates and reports.

Assist with scheduling of site visits with a strong emphasis on EH&S

Job sheet & RAMs creation with handover to dedicated recertification technicians

Producing purchase orders for plant & co-ordinating works around availability

Updating KPIs and Run Rate trackers on a daily basis

Person Specification:

Punctual, reliable and takes pride in their work.

Enthusiastic and committed to personal development and training.

Team player but confident to work alone

A practical and growth mindset

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

Excellent organisational skills

Excellent problem-solving skills.

Numerate, analytical with excellent attention to detail.

Good telephone manners; confident and willing to deal with customers.

Good commercial acumen.

Must be comfortable making large numbers of telephone calls daily.

Good understanding of the importance of customer service.

Candidates must enjoy identifying and developing new business opportunities.

A strong communicator with good verbal and written skills.

Proven ability to work on their own and achieve targets

Good Customer service skills

Skills and Qualifications:

Minimum GCSEs (or equivalent) in English and Maths (Grade 4/C or above preferred)

Basic understanding of health and safety in a construction/work environment.
Relationship management with customers, stakeholders, and colleagues.

Working knowledge of MS Office (specifically Excel, Word and Outlook) and CRM tools

Knowledge & experience in Fall Protection products (Desirable) Desirable - Construction or Fall Protection industry experience.
A minimum of 1 year's sales experience with a strong focus on B2B telesales.

Experience in a fast-paced working environment where large numbers of calls are made.

This job description is intended to provide an overview of the role and is not exhaustive. The Recertification Administrator role may be required to perform additional duties as needed to support the efficient operation of the role.

Application Process:

Individuals should apply in writing outlining why they feel they are suitable for the position, attaching/enclosing a current CV to Gary West gw@steadfast-group.com

Job Type: Full-time

Benefits:

Company pension On-site parking
Work Location: In person