Job Description

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. to watch our inspiring video to learn more about us!
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click to watch our video.
This role sits within Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.
SCO keeps the materials, machinery and components required by its customers moving - making sure they are on-site when needed so work can go ahead as planned and on schedule. Watch our video
Working with us is
About the role (External)
As a Records Assistant, you'll play a pivotal role in organising and maintaining a range of records, including digital files, paper documents and drawings. Your responsibilities will include organising and categorising records, ensuring compliance with relevant legislation, safety and standards, alongside assisting with record retrieval and collaborating with the team.
Your responsibilities will include:

• Monitor the movement of records and electronic data from and to the Record Centre.
• Provide reports regarding the status of records and data. Input to and maintain data in electronic records management systems.
• Investigate the circumstances of requests of record and data already booked-out or unobtainable and report on the position.
• Supply information only prints, source records, Computer Aided Design (CAD) files and data when required.
• Maintain reference library for records as required.
• Undertake general office duties as directed.
• Assist with the provision of records configuration details, including drawing numbers, version control and records format
• Provide basic advice in relation to Record Centre processes, configuration issues, and compliance to group and company standards.
• Identify areas for improvement in the Records Centre processes.

The ideal candidate for this position will demonstrate the following skills:
Essential

• Team player.
• Good written and verbal communication skills.
• Attention to detail.
• Ability to work to agreed deadlines and SLAs.

Nice to have

• Educated to "A" Levels or relevant experience.
• Basic understanding of engineering technology.
• Customer Service Experience.
• Experience of using electronic document management systems.
• CAD experience.
• Records management experience.

How to apply (External)
Vacancy type: Permanent.
Location: This position is based at the National Records Group, National Record Centre, Audax Road, York, YO30 4US.
During your training period you would need to be office based, with the potential for some hybrid working.
Hours: 35 hours per week. Part-time or flexible working can be considered.
Salary range: Band 6, 23,758 per annum.
Closing date: 6 October 2025. Late applicants will not be accepted. This role is being advertised internally and externally.
You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document. Applicants who do not complete this statement will not be shortlisted. Please see attached guide - How to complete Supporting Statement.
If you cannot access the guide, please contact and we will send you a copy.
If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make:
1. Changing a provision, practice or 'the way things are done'
For example, we can give candidates extra time to complete online, tasks or interviews as needed.
2. Changing a physical feature of our workplace
For example, office/room layout can be adapted to accommodate individual needs.
3. Providing extra equipment or assistance
For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
There are lots of other adjustments we can consider - please just ask!
The recruitment process will consist of shortlisted candidates being invited to take part in the following;
Competency Based Interview
Candidates who are shortlisted for interview will be contacted by phone or email.
For further information about how we recruit, please visit:
You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits -
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****

Skills Required