Job Description

We are seeking a Recoveries Claims Handler within our Recoveries and ULR department. Join our fast-paced Recoveries team, managing motor insurance claims from start to finish. In this role you will manage your own insurance claims caseload from start to finish, focusing on making sure our customers get the best possible experience while working to recover costs where a third party is responsible. You'll support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.

Location:

Liverpool

Working hours:

37.5 hours a week - Monday to Friday from 9:00am to 5:30pm

Salary:

25,877 - 27,544 plus up to 1,500 performance-related bonus

What you will be doing:

Manage non-fault repair and recovery claims from start to finish



Deliver accurate, customer-focused outcomes



Apply technical expertise in indemnity, liability, and claim financials



Minimize leakage through effective claim review and allocation



Negotiate subrogated outlays and manage aged debt portfolios



Liaise with solicitors and suppliers to support litigation and meet SLAs

What we're looking for:

Manage non-fault repair and recovery claims from start to finish



Deliver accurate, customer-focused outcomes



Apply technical expertise in indemnity, liability, and claim financials



Minimize leakage through effective claim review and allocation



Negotiate subrogated outlays and manage aged debt portfolios



Liaise with solicitors and suppliers to support litigation and meet SLAs



Grow with Acorn



At Acorn Insurance, we're proud of our Liverpool roots -- and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.



We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:



o We run through walls for our customers and each other o We challenge the status quo o We succeed when we help those around us succeed o We decide quickly when the smart thing to do is use our judgement

Benefits:

o 35 days' holiday (including bank holidays) with additional buy/sell options o 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! o Flexible benefits, including early access to salary via our internal platform o Hybrid working options to support work-life balance and individual needs o Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words -- they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:



o Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities o Menopause Friendly accredited - supporting every stage of life o? Armed Forces Covenant signatory - honouring those who serve o Great Places to Work 2024/25 - fostering an engaging and positive workplace culture o Best Place to Work for Development - proud to be investing in people's future o?o Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach -- all rooted in the heart of Liverpool -- Grow with Acorn.



A Few Things to Know Before You Apply



We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:



Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.



Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.



We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process--or once you're part of the team--just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.