Job Description

Overview

Are you an organised, friendly, and professional individual with a passion for the beauty or aesthetics industry? We're looking for a confident and customer-focused receptionist/clinic coordinator to be the face and heartbeat of our busy skin clinic.

We are a results-driven skin clinic dedicated to helping our clients achieve healthy, glowing skin while restoring their confidence. With a strong focus on education, client care, and excellence in service, we offer a supportive, experienced team environment where every member plays an essential role in delivering an exceptional client experience.

The Role

As the receptionist/clinic coordinator you will be the first point of contact for our clients. You'll ensure the clinic runs smoothly day to day, while delivering a warm, professional and efficient experience from the moment a client walks through our doors.

You will be responsible for:

Greeting clients and creating a welcoming environment Managing the appointment diary and clinic schedule using booking software Handling phone and email enquiries with professionalism and care Taking payments and managing retail sales Assisting with day-to-day coordination of clinic operations Supporting practitioners with treatment room readiness and administrative tasks Ensuring reception and retail areas are clean, organised, and well-stocked Assisting with social media, email marketing, and client engagement (marketing experience preferable) Helping to drive client retention and loyalty through excellent service

Key Attributes and Skills

Excellent customer service skills and a warm, professional demeanour

Exceptional communication and interpersonal skills Highly organised with strong attention to detail Ability to multi-task and remain calm under pressure Comfortable working both independently and as part of a close-knit team Tech-savvy and comfortable using clinic software and Microsoft Excel Passion for skincare, wellness, and aesthetic treatments

Preferred Experience

Prior experience working in a skin clinic, spa, aesthetic or beauty setting Experience using booking/clinic management software (e.g., Timely, Phorest) Background in marketing or social media coordination is highly desirable Understanding of cosmeceutical skincare brands and basic skin knowledge is a plus

What We Offer

o Work within an experienced, passionate, and supportive team

Generous staff discounts on treatments and retail products Ongoing training and development opportunities Competitive pay rates based on performance A professional and positive environment where your contribution is truly valued Opportunity to grow with the business

Schedule

Mondays, Fridays, Saturdays

If you're enthusiastic about skin health, love working with people, and have the skills to keep a clinic running smoothly, we'd love to hear from you!
Job Type: Part-time

Pay: From 12.31 per hour

Expected hours: 19.5 per week

Benefits:

Company pension Employee discount Free parking
Work Location: In person

Reference ID: Skin Clinic receptionist