Job Description

Recruitment Lead

Job Title

: Recruitment Lead

Department:

HR

Reports to:

HR Director

Location:

Group Head Office, Birkenhead

Starting Salary:

30,000 - 35,000 (depending on experience)

Job Purpose

Drive the full recruitment lifecycle for the Group, ensuring the attraction, selection, and onboarding of high-calibre talent across all business areas. This role is pivotal in supporting our growth, maintaining our reputation for professionalism, and upholding our values in every hire.

Responsibilities

Develop and implement recruitment strategies to attract diverse candidates for Enforcement, Contact Centre , and support roles.

Analyse market trends and competitor activity to ensure the Group remains competitive in attracting talent.

Identify and utilise the most effective sourcing channels, including job boards, social media, networking events, and employee referrals.

Draft compelling job descriptions and adverts that reflect the Group's values and attract suitable candidates.

Screen CVs and applications, conduct initial pre-screens and interviews, and coordinate any further assessments with hiring managers.

Oversee the interview and offer process, ensuring consistency, fairness, and a positive candidate experience at every stage.

Partner with hiring managers, building strong relationships to understand their workforce needs and deliver tailored recruitment solutions.

Champion employer branding initiatives to position the Group as an employer of choice within the Enforcement sector.

Act as an ambassador for the Group, ensuring all candidate interactions reflect the Group's values.

Ensure compliance with all relevant employment legislation and Group policies throughout the recruitment process.

Utilise data and technology to track recruitment metrics (time to hire, source effectiveness, diversity statistics), identify trends, and drive continuous improvement.

Promote diversity, equity, and inclusion in all recruitment activities, ensuring fair and unbiased hiring practices.

Coordinate with external agencies and job boards as required.

Qualifications & Experience

Minimum of 5 GCSE's - grades C and above including Maths and English

3+ years recruitment experience

Skills & Abilities

Proven experience in recruitment, ideally within enforcement, debt collection, or a related sector.

Strong understanding of recruitment best practices, employment law, and diversity initiatives.

Strong interpersonal skills, with the ability to build effective relationships with hiring managers and stakeholders.

Excellent verbal and written communication skills, with the ability to draft engaging job adverts and deliver clear feedback to candidates and managers.

Proficient in using Applicant Tracking Systems (ATS) and HRIS.

Strong organisational skills, with the ability to manage multiple vacancies and priorities simultaneously.

Comfortable working to deadlines in a fast-paced, target-driven environment.

High level of integrity, professionalism and confidentiality.

Proactive, adaptable, and solutions focussed.

About Us:

Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards.

Part of the ColX Group, Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. We positively encourage applications from all eligible candidates irrespective of any protected characteristic.

We are committed to supporting our team's development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.

Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Private dental insurance
Work Location: In person