Job Description

Hywel Dda University Health Board is seeking a dedicated and experiencedRedress and Legal Services Manager to join our Legal Services Department. This is an opportunity to make a meaningful impact in patient care and legal governance within the NHS.
You'll be part of a supportive team, working across the Health Board to support the management of clinical negligence, redress cases and personal injury claims.
Main duties of the job
This pivotal role supports the management of clinical negligence, personal injury claims, and redress cases in accordance with the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.
You will work closely with solicitors, clinicians, and managers to ensure timely and effective resolution of cases, while contributing to policy development and service improvement. You will also support Court of Protection and Inquest work with the inhouse Solicitor and Counsel team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details
Date posted
08 September 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
39,263 to 47,280 a year per annum (pro rata if part time)
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
100-AC267-0925
Job locations
To be determined on appointment - within Hywel Dda region
TBC
TBC
SA61 2PZ
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29/09/2025. Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29/09/2025.
Person Specification
Qualifications and Knowledge
Essential

• Law degree (or CPE or equivalent)
• Post graduate qualifcation
• ECDL or equivalent information management/administrative qualification. Abillity to work on databases and to type at a reasonable speed.
• Knowledge of medical negligence law
• Knowledge of the NHS complaints and claims procedure and associated relevant legilsation
• Knowledge of WG guidance on the management of concerns and redress
• Knowledge of clinical governance and risk management

Experience
Essential

• Experience in an administrative or customer services environment
• Experience of handling difficult situations and finding resolutions to problems
• Confidence in dealing with senior managers
• Experience of dealing with members of the public in difficult and demanding situations, which require a sympathetic and sensitive approach
• Experience of writing concise and effective reports at Board level
• Formal minute taking
• Experience of data input and producing reports from databases
• Experience of conflict resolution
• Ability to monitor and report on performance against targets.
• Experience of working autonomously and self directing

Desirable

• Experience in instructing solicitors or clinical experts

Language Skills
Desirable

• Wesh Speaker (Level 1)

Other
Essential

• Will need to occasionally travel long distances across the three counties to meet with families, clinical staff, solicitors and managers.

Person Specification
Qualifications and Knowledge
Essential

• Law degree (or CPE or equivalent)
• Post graduate qualifcation
• ECDL or equivalent information management/administrative qualification. Abillity to work on databases and to type at a reasonable speed.
• Knowledge of medical negligence law
• Knowledge of the NHS complaints and claims procedure and associated relevant legilsation
• Knowledge of WG guidance on the management of concerns and redress
• Knowledge of clinical governance and risk management

Experience
Essential

• Experience in an administrative or customer services environment
• Experience of handling difficult situations and finding resolutions to problems
• Confidence in dealing with senior managers
• Experience of dealing with members of the public in difficult and demanding situations, which require a sympathetic and sensitive approach
• Experience of writing concise and effective reports at Board level
• Formal minute taking
• Experience of data input and producing reports from databases
• Experience of conflict resolution
• Ability to monitor and report on performance against targets.
• Experience of working autonomously and self directing

Desirable

• Experience in instructing solicitors or clinical experts

Language Skills
Desirable

• Wesh Speaker (Level 1)

Other
Essential

• Will need to occasionally travel long distances across the three counties to meet with families, clinical staff, solicitors and managers.

Skills Required