Job Description

We have an exciting opportunity for a Referral Management Clerk to join our expanding team at Primary Eyecare Services!

About Us:

Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing), utilizing a large network of optical practice subcontractors across England (~2000). PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year, with a total annual turnover of ~25+ million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.

Join us and be part of a company that is shaping the future of optometry.

Role Overview:

Referral Management Clerks play an important role in supporting our Operations team. They are responsible for performing essential day-to-day tasks related a number of key areas:

NHS Telemedicine Services: Referral Management Clerks will be responsible for managing incoming and outgoing telephone referrals via our Referral Management Centre. NHS Single Point of Access Referral Management: Referral Management Clerks are also be responsible for managing referrals to the NHS Single Point of Access, which is a system designed to streamline the referral process for healthcare providers. Service and Patient Support: Referral Management Clerks provide support to patients and healthcare providers in managing referrals, answering questions, and addressing concerns. In addition they support with the management of email or phone communication with patients, healthcare providers, and other stakeholders General Operations Support: Referral Management Clerks also provide general operational support to the Operations team, such as data entry, record keeping, and other administrative tasks as required.
Referral Management Clerks are a versatile and critical part of the company's operations, playing a key role in managing referrals and supporting various aspects of the business.

General Responsibilities:

NHS Telemedicine Services : Coordinating and scheduling appointments for patients who have been referred into the organisation via telephone , email or internal processes. NHS Single Point of Access Referral Management: This involves receiving, processing, and tracking referrals from healthcare providers, patients, and other sources including the NHS Electronic Referral Service [ERS]. Communicating with patients and healthcare providers to obtain necessary information and ensure that referrals are processed in a timely and efficient manner. General Operations Support: Duties and responsibilities where necessary to meet the needs of the directorate and wider organisation.
Additional Responsibilities

Failsafe: Ensuring that referrals are accurately actioned and following our system for tracking referrals and appointments. Customer service: Providing excellent customer service to patients and healthcare providers, and resolving any issues or concerns that arise. Data Management: Entering data into computer systems and generating reports related to referral activity. Reporting: Support the feedback and reporting processes of the organisation

Take advantage of our comprehensive benefits and rewarding career opportunities.

Shift Pattern:

This is a full-time position, working 35 hours per week over 5 days (Monday to Friday, ad hoc Saturdays as needed). The hours for these shifts are set from 9am to 5pm.

Why You'll Love Working with Us:

Performance-Related Pay Pension Scheme Paid Sick and Critical Illness Pay Cover Electric Car Scheme Enhanced Family Leave Pay Paid Compassionate Leave 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service and each 2 years after, up to 30 days) Training and Development Opportunities Employee of the Month and Year Awards Employee Assistance Program (EAP) NHS Blue Light Card Hybrid Working (40% in office, 60% at home on a weekly basis) Cycle to Work Scheme

What We're Looking For:

Qualifications:

Minimum 5 GCSE's (Including English and Mathematics) / equivalent (Essential)
Experience:

Excellent interpersonal (Essential) Ability to work independently (Essential) Excellent IT Skills (MS Office applications in particular (Essential) Experience of working from home and time management (Desirable)

How To Apply:

Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role

Become a part of something bigger - apply now!

Job Type: Full-time

Pay: 23,220.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Sick pay Work from home
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Manchester M4 6LN: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Please note that this role may be subject to a standard DBS (Disclosure and Barring Service) check. By submitting this application, you confirm that you understand and consent to undergoing a DBS check when required as part of the re process.
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Manchester M4 6LN

Application deadline: 01/07/2025