Job Description

Bromley Y

is a long-established Charity based in Bromley that listens to feedback from Children, Young People (CYP), their families and/or parents and carers as well as partner agencies. We are a Mental Health and Emotional Wellbeing Service (MHEWS) based on the principles of ITHRIVE and IAPT. We are very proud of all the services we offer, from triaging, 1:1 evidenced based interventions to group work, digital offers, including webinars, social prescribing and mentoring.

The Integrated Single Point of Access (iSPA) provides screening and triage services to children, young people, parents/carers and professionals seeking support around emotional wellbeing and mental health concerns. The team work collaboratively to review all referrals and ensure a timely decision-making process. The workforce within the team is employed by both CAMHS and

Bromley Y

making it an opportunity for shared learning & collaboration to provide the best experience possible for those referring in.

We are looking to recruit a

Referrals & Administration Officer

to join our evolving iSPA in partnership with

CAMHS NHS

. This is a to be an integral part of a dynamic and innovative team, while also providing essential administrative support to

Bromley Y

. In this unique position you will work across both services with your main responsibilities being to support the iSPA and help its ongoing development.

About the role

Role: Referrals & Administration Officer (Grade 2)

Salary banding: FTE is 24,520.22 per annum to 28,421.16 per annum

Working pattern: Full time 5 days a week

Basic Working Hours: 37.5 a week

Contract: Permanento Contract: Full Time Permanent

Location: Ethelbert Road, Stepping Stones & Hybrid model - Minimum 3 days in the office

In this exciting role, you will contribute to a multi-agency approach, bringing your strong skills in data handling, time management, and communication to support both services effectively. You will need to be flexible and able to work across multiple sites, adapting to the needs of a collaborative, multi-agency environment. Occasional Saturday working may be required but you would receive time back in lieu for this.

Key responsibilities include:

Accurately entering new referrals into our client management system (CRM), ensuring timely and precise responses to general enquiries Acting as the first point of contact for young people, parents/carers, and professionals referring into the iSPA Ensuring all necessary information is gathered to progress referrals efficiently General administrative duties

The ideal candidate(s) must have

:

Experience of working in administration, in a busy office environment, demonstrating the ability to manage competing demands whilst delivering a high-quality administrative service and excellent customer care Experience of administration in relation to working with children and families (parents/carers) with emotional and mental health needs
Ability to listen empathetically to children and young people and their families (parents/carers) in order to work effectively in partnership, including, respect, genuineness, empathy, personal integrity and communication skills

Excellent written and verbal communication skills, with a professional and approachable manner A keen eye for detail and a track record of producing accurate, high-quality work The ability to use initiative, manage priorities effectively, and work independently when required Outstanding organisational skills, with the ability to multitask and meet tight deadlines Exceptional data entry and management skills, with a strong focus on accuracy, consistency, and attention to detail High level of proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint A collaborative approach and the ability to build and maintain effective working relationships with both internal colleagues and external stakeholders
Please see "the Rewards for joining us" towards the end of this advert for further details about our employee benefits and working culture.

Information about how to apply:

To apply please send your CV and a covering letter explaining how and why you are suited to the role together with your salary expectations and notice period to

hr@bromleyy.org

Please be advised that we reserve the right to close this vacancy early (in line with business organisational needs and if we receive sufficient applications for the role). Please note that due to the volume of applications that we receive, if you do not hear from us, you have unfortunately not been shortlisted on this occasion.

There will be a first and second stage interview process. The First Stage Telephone or Teams Interview - we envisage to - take place in mid-August 2025. The second stage interview and assessment process we envisage to take place at the end of August 2025/early September 2025.

If you have any questions before applying, then please email them to us:

hr@bromleyy.org

. The closing date is

5pm on Friday 08 August 2025

.

The Rewards for joining us:

Good competitive salary

Comprehensive induction and onboarding process

Hybrid working pattern

Holiday entitlement of 25 days per annum to 28 days per annum with length of service, plus bank holidays

A wellbeing day

Enhanced maternity and paternity pay

Generous organisation sick pay

Contributory Pension scheme

The successful candidate will be supported in their professional development

Attending organisation events such as our Away Days

Cycle to work scheme

Blue Light Card

Being part of a dynamic, creative and innovative team where all our people are empowered to achieve their very best

Work for an Award-winning organisation

Be part of a diverse, inclusive, collaborative and supportive working environment that places Diversity, Equity and Inclusion (DEI) at the heart of its business strategy

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We aspire to having a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all our people. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds and cultures to apply. We will take positive steps to ensure that our employees, volunteers, stakeholders, contractors and clients can enjoy an experience that is fair, equitable and free from discrimination in their dealings with us.

We are committed to the safeguarding of children and require the successful applicant to undertake a check from the Disclosure and Barring Service. By applying for this role, you are consenting to Bromley Y HR team securely holding and processing your personal data. You retain the right to have your information edited or deleted, in line with the Data Protection Act 2018. A copy of our job applicant privacy notice is included with this advert.

Job Types: Full-time, Permanent

Pay: 24,520.22-28,421.16 per year

Benefits:

Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Sick pay Work from home
Work Location: Hybrid remote in Bromley BR1 1JA

Application deadline: 08/08/2025