Job Description

Liaise Limited, a leading provider of high-quality specialist support services for adults with autism and complex learning disabilities, is driven by a mission to empower individuals to lead richer, happier lives. Starting from a single site in London, the company has expanded to 43 services across South-East England, including Basingstoke, Worthing, London, and Norfolk. Currently, we support 270 individuals and boast a dedicated team of over 1,000 employees. Our services span supporting living accommodation and residential homes.


Role Requirements


Hybrid role with 1 day in Head Office per week

Role Overview

The Referrals & Transitions Manager will demonstrate a commitment to customer service excellence, a passion for making a difference, and the ability to lead with vision and integrity.


It is a pivotal role within the organisation, responsible for driving growth this role focuses on managing and enhancing the referral process, developing strong partnerships with local authorities, and ensuring high occupancy rates in all services.


As primary contact for referrals from social workers and commissioning managers, you will execute our referrals and enquiry handling policy and processes. Managing referrals from point of enquiry through assessment, transition and to placement. Effectively collaborate with the Operations teams and Support service subject matter experts to ensure excellent customer service is delivered to an array of health and social care professionals, and the people in need of support.

Key Responsibilities

Referral Management


Serve as the primary contact for referrals from social workers and commissioning managers across over 50 local authorities in the South, South East, and East of England. Efficiently manage the referral process from initial enquiry to admission, ensuring optimisation of conversion rates on a home-by-home basis. Negotiate contracts with local authorities, ensuring compliance with legal and organisational standards. Maximise the benefits of the CRM system for contact management and funder (account) management purposes. Collaborate with Regional General Managers, Operations Managers and Home Managers. Regularly visit all homes with vacancies to optimise home (service) offerings and improve occupancy rates. Triage referrals for new developments Conducting and delivering assessments of new referrals

Partnership Development


Execute the funder (account) management strategy which includes segmentation of all health and social care contacts with assigned contact owners, frequency of contact, and verbatim outcomes recorded. Build new relationships with commissioners in new areas of growth Maintain strong relationships with local authorities and key stakeholders to increase the volume of high-quality referrals in locations with vacancies. Facilitate meetings and collaborations between company representatives and local authorities to understand their needs and offer tailored solutions.

Strategic Planning and Execution


Develop and implement strategies to increase occupancy rates year on year, in line with annual growth targets. Oversee the integration of marketing and communication impact plans for all homes with vacancies.

Team Leadership and Collaboration


Lead, motivate, and support a team to achieve set objectives and deliver exceptional service. Coordinate with the Marketing function to provide digital assets for home managers and regional managers to enhance their local relationship building and marketing efforts.

Reporting and Analysis


Monitor and report on referral trends, occupancy rates, and partnership effectiveness. Use data-driven insights to inform strategies and decision-making processes.

Person Specification

Education and Qualifications


Essential: Demonstratable., direct experience as a Referrals Manager.

Experience


Proven experience in referral management and partnership development, in a B2B environment within the health and social care sector. Experience in negotiating and managing contracts with local authorities or similar organisations. Experience in developing new relationships with commissioners. Experience in assessing referrals for suitability

Skills and Abilities


Excellent interpersonal and communication skills, with the ability to build and maintain relationships. Strong organisational and leadership skills, with a proven track record in strategic planning and team management. Proficiency in data analysis and performance reporting.

Personal Attributes


Empathy and understanding of the needs of individuals with learning disabilities, autism, and complex needs. Ability to work collaboratively in a dynamic environment. Strong problem-solving skills and the ability to adapt to changing circumstances.

What Liaise Offers

A dynamic and supportive work environment, fostering personal and professional growth. Opportunities for career advancement in a rapidly expanding company. A culture that values innovation, teamwork, and a commitment to quality care and service. * Competitive salary and benefits package, reflecting your experience and expertise.