Job Description

Job Title: Referrals Manager - Children's Residential

Locations:

Birmingham/Wolverhampton/Solihull/Sandwell

Salary: 40,000

Hours:

Average 40 hours per week

Contract:

Permanent

JOB SUMMARY

The Referrals Manager plays a pivotal role in managing the end-to-end referral process, leading the organisation's tendering efforts and driving marketing initiatives to increase visibility and generate new referral opportunities. This role requires a strategic thinker with excellent communication, organisational, and relationship-building skills, as well as a deep understanding of child welfare, safeguarding and commissioning processes. existing and expanding network of homes and educational sites.

About us:

Care Perspectives is a leading provider of residential therapeutic care and education services for children with complex needs. We are committed to creating safe, nurturing and supportive environments where children can thrive, learn and reach their full potential. Our mission is to deliver high-quality, trauma-informed care and education that supports healing, development, and long-term success.

Job Summary:

As the

Referrals Manager

for all of our Children's Homes, some of your duties will be:

Serve as the primary point of contact for external agencies, social workers, SEN teams, and commissioning bodies.

Coordinate all aspects of the referral process, including sourcing referrals, gathering background information, assessing eligibility, and facilitating timely placements.

Maintain accurate and confidential records of referrals, assessments and placements in line with regulatory and organisational standards.

Work closely with Registered Managers, Headteachers and internal teams to ensure appropriate matching of children to homes and education settings.

Facilitate and attend meetings with stakeholders to support placement decisions and maintain strong professional relationships, which also includes taking notes in meetings and establish actions to move referrals and processes forward.

Lead the identification, preparation and submission of tenders and bids for residential and education services.

Monitor tender portals and proactively seek new business opportunities aligned with Care Perspectives' services and growth strategy.

This is a great opportunity to

continue your career in care, working as part of a dedicated team committed to help make a difference. Your work will be challenging and rewarding in equal measure, where children and young people are listened to, respected and involved in as many decisions as possible.

Qualification & Experience

Essential Skills

Proven experience in referral management, coordination, tender writing and its processes, or marketing within the social care or education sector.

Strong understanding of child safeguarding legislation, trauma-informed care and the needs of children with complex histories and sound knowledge of SEN.

Excellent verbal and written communication skills.

High level of organisational skills and attention to detail.

Ability to manage sensitive and confidential information with discretion.

Ability to work in fast paced setting with the ability to multitask efficiently.

Strong interpersonal skills and ability to work collaboratively across teams.

Proficiency in Microsoft Office and digital systems for data management and communication.

Be comfortable and pro efficient with occupancy targets with a driven mindset and skills to meet these goals.

Full UK Driving License

Desirable Skills

Degree in Social Work, Psychology, Education, Marketing or a related field. Experience in residential therapeutic care or special education settings.

Familiarity with public sector procurement processes and marketing analytics tools.

Why join us: Here are just some of the benefits of working for us:

Rewarding work helping our Children and young people reach their potential in their daily lives

Supportive and collaborative working environment

Career development opportunities to help you reach your own personal development

We offer a structured 2-week induction programme including face to face training, online modules, shadow shifts

Access to a wide range of free online courses for all staff on a variety of topics

Free DBS check

Free parking

Free meals on shift (residential homes only)

Health & Wellness Benefits

Recommend a friend referral scheme with financial rewards

Pension scheme

In return, we offer a rewarding career with opportunities for progression in a fast-growing organisation that is committed to equal opportunities, staff development, retention, and inclusion.

Please note this vacancy may close at any time therefore early submission of your application is therefore encouraged. You will be required to complete our Employment Application form.

Care Perspectives are committed to safeguarding and promoting the welfare of our children & young people. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and subject to fully Enhanced DBS.

Job Type: Permanent

Pay: Up to 40,000.00 per year

Benefits:

Casual dress Company pension Employee discount Health & wellbeing programme On-site parking Store discount
Experience:

Children's Residential: 3 years (required)
Licence/Certification:

Full UK Driving Licence (required)
Work Location: Hybrid remote in Birmingham B43 7AG

Reference ID: RM