Job Description

Refrigeration Service Team Leader - Harrods

To support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers' duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects.

Main Duties and Responsibilities include:

Technical and practical support to day / night shift service engineers


Management and daily service operations of the store


Health and Safety management of Site based service operations and staff


Maintaining effective communication with contracted customers


Recruitment of Service Engineer resource


Interaction and support with Projects BU


Create and maintain comprehensive technical documentation. Ie. F-Gas logs inc CO2 / Glycol / A2L.


Ensure all engineering processes and decisions are well-documented.


Client relationship management


Provide regular updates on high profile jobs, risks, and issues to senior management.


Work with office to help complete KPI deadlines on PPM's and reactive.


Prepare technical reports as required.


Encourage and facilitate ongoing learning and skills development within the team.


Identify potential risks and develop mitigation strategies.


Identify opportunities for process improvements and innovations.


Lead efforts to implement new tools, technologies, and methodologies.


Communicate effectively with stakeholders, including clients, project managers.


Translate technical concepts into non-technical terms for various audiences.


Stock management, keeping critical parts and consumables at a good level.

ESSENTIAL SKILLS AND QUALIFICATIONS:

Relevant service supervision experience in the Retail Refrigeration sector and service operations.


Ability to interface with client and provide technical expertise


Good technical knowledge of RAC systems and equipment


Good commercial and negotiation skills


Ability to operate on own initiative and as part of a team to effect attainment of agreed targets and objectives


Ability to develop a good understanding of our customers business requirements and operations


Proactive approach to all tasks undertaken - a 'can-do' attitude


Excellent interpersonal and communication skills


Ability to work overtime when required


Good Working knowledge of Microsoft software including Excel and Word


Time Served Refrigeration Engineer


CITB Safety Passport.


City & Guilds 2078 / 2079 F-Gas Refrigerant Handling


City & Guilds 207 - Refrigeration & Air Conditioning.


NVQ1, 2 & 3 - Refrigeration & Air Conditioning.


Pressure Testing Competency.


Specific Compressor Manufacturers Training Courses.


Controls and Strategy experience


Product courses on chillers beneficial


Integral is an Equal Opportunities employer. We will act in a non-discriminatory way towards all potential and actual applicants during the recruitment on the basis of race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.