Job Description

Job Purpose:

The Refrigeration supervisor is crucial to the delivery of PPM, reactive and testing workstreams whilst supporting with technical assistance to all maintenance teams across the estate. This role will require you to supervise, influence and build strong working relationships with the customer, internal teams and regional Refrigeration engineers.


The role is responsible for effectively planning and leading refrigeration teams to ensure all services are completed to the agreed standard and comply with all regulatory and company standards. This role is also responsible for overseeing all technical standards within the operation. You will be the technical expert and key account holder for FGas ensuring maintenance of our obligations to ensure our ongoing membership, in addition you will support and guide engineers through any training.


All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.

Key Accountabilities:

Safety

Provide inhouse coaching & training where required, i.e. Tool box talks, injury prevention and PPE. Ensure company H&S, quality and environmental procedures are communicated and adhered to by all in their daily work and customer specific rules are complied with. Lead and drive the completion of all mandatory Evolve on-line training modules.

People

Co-ordinate specific labour requirements within departments to meet work demands and schedules, including standby where required and where required assist the National Manager in the recruitment process. Monitor and manage engineers day to day performance (include RTW interviews, investigation / disciplinary matters, quality of work). Provide high technical support to all level engineers within region. Manage Engineer Holidays

Excellence

Audit sites & provide valid, up to date information as directed by the National Manager on site specific issues.

Service

Provide support to installation teams during the commissioning of systems. Carry out diagnostic and fault finding to plant and equipment as required. Build rapport and liaise with stores and site representatives to ensure extra to contract works are agreed and completed to customer satisfaction. Conduct van stock audits and advise service team on required changes. Investigate site handovers, compile dilapidation reports and communicate concerns to the National Manager. Provide support and assistance to the engineering team as required during peak times. Monitor SLA targets, address and investigate as required. Completion of reports on contract performance, KPI's, SLA agreements, additional works, quotes submitted as required. Drive the delivery of customer KPI's in relation to; asset failures, response & fix times, PPM & H&S. Ensure you & our engineers always deliver positive messages to stores by constantly following our Customer Charter.

Integrity

Work with the administration & purchasing teams to analyse high volume items & expenditure.

Others

Carry out any reasonable management request.

Financial Responsibilities:

This role is responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. Managing all capital plans and projects jointly with the customer and designated Managers, ensuring they are scoped and completed to specification within budget to optimise value and service delivery.

People Responsibilities:

This role is currently responsible for managing a technical team consisting of refrigeration engineers.



To train, lead, motivate and appraise refrigeration engineers including quarterly reviews, to ensure they conduct their duties in line with their job description and expectation. Carry out reviews of the legal training to ensure compliance across the area. Specific responsibility for the recruitment and training delivery of refrigeration engineers to include full validation of training. Audit all sites to a set process on a regular basis to ensure refrigeration engineers meet the laid down standards of delivery. Carry out HR and training audits to ensure refrigeration engineers are compliant in training of colleagues to defined standards. Recruitment of all refrigeration engineers. To apply the disciplinary procedure in accordance with D&G Policy.

Knowledge, Skills and Abilities:

Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3/City and guilds 2078/2079. Ability to maintain and repair a range of refrigeration equipment A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background. Previous experience of effectively leading and supervising a team is essential. Strong PC literacy, with experience in extracting, collating and presenting performance data along with a good understanding of the CAFM. Strong communication skills, both written and verbal. Excellent planning, organising, prioritisation and project management skills. Strong results focus, takes accountability for own performance and that of the team. Effective problem-solving and decision-making. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving license.

Behaviours:

We are progressive

We regularly communicate our targets and progress We encourage creativity & innovation We welcome challenge & challenge for better

We are tenacious

We focus on our ambitions We lead & empower others We are accountable & drive performance

We are City

We invest in our culture We live our values We collaborate & work together

We value people

We encourage & offer support We give thanks & praise every day We help our people grow

We inspire trust

We do what we say We act with integrity We are open & transparent

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.


The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.


Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.