Job Description

We're looking for an Account Manager to join Fire Safe Services, in Birmingham or the wider West Midlands area. This role is split between managing existing regional and small accounts and winning new business, with a strong focus on growing maintenance, monitoring and small works across the West Midlands. It's a field-based, offering real autonomy and long-term career potential.

What's in it for you?

We offer a salary of 55,000 to 60,000 per annum, with an OTE of 50% of your salary through an uncapped commission scheme and a car allowance. You'll play a vital role in supporting operational teams, influencing supplier performance, and contributing to continuous improvement. In addition, we offer 25 days holiday (plus bank holidays), your birthday off, and a company pension.

Here's a look at some of the things you'll be doing:

Manage and grow a portfolio of existing regional and small accounts, acting as their main point of contact and representing the business professionally across all customer interactions and meetings Retain and renew maintenance and monitoring contracts while protecting margin, service quality and long-term customer relationships across your assigned territory Identify and convert opportunities for upgrades, additions, small works and installations by understanding customer needs, site requirements and compliance obligations Win new business alongside managing existing accounts, helping grow the territory profitably while building a strong and sustainable pipeline for the future

Can you show experience in some of these areas:

Account management or sales within fire alarms, fire safety or life safety systems in a field-based or regional role environment Managing renewals, margins and long-term customer relationships with a strong focus on retention, service quality and consistent revenue growth Strong technical understanding of fire alarm systems and fire safety compliance requirements within regulated and audited environments Experience using CRM systems to manage pipelines, renewals and sales activity accurately while supporting forecasting and performance reporting
Do you see yourself reflected in the description above? If so, we encourage you to apply today. Unsure if you tick every box? Don't let that stop you, we value potential, ambition and transferable experience.

Introducing our organisation:

For more than two decades, Fire Safe Services, part of Complii, has been a trusted provider of fire protection and security solutions across the UK. We specialise in suppression and detection systems, security alarms, CCTV and 24/7 monitoring services, all designed to help businesses stay prepared, protected and compliant.