Job Description

Regional Account Manager (RAM)

Reports to: Key Account Manager


Regular Business travel is required for client visits and other business events/requirements

Job Summary:

The Regional Account Manager (RAM) will be responsible for managing a portfolio of regional accounts value of up to 3.5 million. The RAM will primarily engage with mid-level contract management teams, focusing on high future revenue and profit potential, and significant cross-regional account activities.

Key Responsibilities:

Account Management

: Full ownership of a portfolio of up to 3.5 million, and overseeing a portfolio of Local accounts led by Local Account Managers (LAMs)

Client Relationship Management

: Maintain and strengthen relationships with contract management teams within the region.

Strategic Planning

: Develop and execute regional account strategies and improvement plans.detailed action plans highlighting key actions, owners, and delivery dates as agreed during monthly review meetings with the client.

Conflict Resolution:

Conduct escalation meetings and resolve client conflicts.

Data-Driven Decision Making:

Utilise data to inform decisions and strategies.

Reporting and Presentations:

Prepare detailed reports and presentations for the Key Account Manager (KAM) and Client Services Director on account performance and activities.

Contract Management:

Secure renewals, negotiate pricing, and manage contracts end-to-end.

Growth

and

Retention

: Focus on continuous improvement opportunities to ensure client retention and renewal.

Account

Documentation

: Capture high-level details regarding the account, including schedules, contract services, KPIs, existing client challenges, and contractual terms.

Meeting Management:

Attend and document meetings, keeping detailed records of discussions and decisions.

Coaching

: Coach Local Account Managers (LAMs)

Line Management:

Oversee and manage the performance and development of Local Account Managers (LAMs)

Qualifications:

Proven experience in account management Good understanding of procurement and contract management. Excellent strategic planning and execution skills. Strong communication and relationship-building skills. Commitment to social value and continuous improvement. Ability to make data based decisions and proposals. Exceptional organisational and communication skills. Ability to coach and mentor junior account managers.

What's In It For You?

Hybrid working post-training (4 days a week in office, 1 day at home) 22 days annual leave plus bank holidays, this increases with your service Refer and Earn - Employee referral scheme and bonuses Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5) ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations. Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more Free breakfast, fresh fruit and tea & coffee provided daily

About Dals:

Everyone Understood


At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.


Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

Disability Confident Commited employer Armed Forces Covenant pledger Ministry of Defense Employer Recognition Scheme Awardee Mindful Employer Able Futures Member Accredited Real Living Wage Employer Employers Network for Equality & Inclusion member

We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. We believe that a diverse workforce enriches our organisation and contributes to our success.

Dals is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.