Job Description

Salary
Grade E
Contract type
Permanent
Hours
Full Time
Location description
Hybrid (Home and St. Asaph Regional Base)
Interview date
w/c 30 June
Closing Date
22-06-2025
Reference
19552
Documents (please view all documents)
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Internal vacancy
The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
An exciting opportunity has become available to join the RNLI as a Regional Business Support Manager covering a period of maternity leave. Leading the Regional Business Support Team function, this role provides critical and everyday support to RNLI Lifesaving teams, ensuring they have all the core functions in place to undertake their lifesaving work.
About the role
You will be responsible for managing and leading our Regional Business Support team Function. A small but essential team providing first line support to our Lifesaving volunteers and staff across the Wales, West and Isle of Man region. Reporting into the Regional Business Lead, you will work closely with the region's Area Lifesaving Managers, Area Technical Managers, Regional Lifesaving Lead and Regional Technical Lead.
Core activities will include:

• Leading a team of coordinators and administrators including direct line management responsibilities
• Working with Lifesaving Management to establish and inform the work priorities of the team, measuring and managing team performance and KPIs
• Collaborating across the other 5 Regional Business Support teams regarding process and system standardisation and continuous improvement
• Contributing as a member of the Regional Management Team as the lifesaving support subject matter expert.

About you
This management role would suit someone who proactively seeks to drive improvements and understands the importance of effective support systems and procedures. A people person who is not only able to provide consistent leadership to their direct reports but is also able to collaborate with other departments and teams.
Your application should demonstrate:

• Experience of managing support teams in a fast paced, customer service environment engaging with multiple stakeholders
• Strong problem solving and analytical skills for management and coordination of resources
• Proven experience of influencing a team to achieve change
• Experience of working with SAR/emergency services and/or volunteer workforce is desirable.

Living within a commutable distance to the Wales, West and Isle of Man Regional base. Occasional travel and overnight stays across the region and other regional locations will be required as part of the role.
This demanding job requires a skilled individual. In return, you will have the satisfaction of playing a significant role in driving forward the RNLI and contributing to saving lives at sea as part of a regional team. If this sounds appealing, apply now using the button shown.
Safeguarding
The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Royal National Lifeboat Institution