Job Description

SSAFA

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Employment Type

Full time
Fixed-term for 2 years

Location

Remote United Kingdom (multiple locations)
Oxfordshire Buckinghamshire London Hampshire West Berkshire West Sussex East Sussex Surrey Kent


Homebased within area of responsibility

Salary

24,876 (GBP)

Team

Welfare Operations

Seniority

Junior

Closing:

11:59pm, 10th Jul 2025 BST ###

About the role

A fantastic opportunity has arisen for a full-time Casework Administrator to join the London and Southeast Regional Office team at SSAFA, the Armed Forces charity.


You will be responsible for providing specialist administrative support and undertaking virtual telephone casework across the London and Southeast region, working remotely with SSAFA branch volunteers and Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.


To help you establish yourself in this new post you will receive excellent training and induction to the London and Southeast Regional Office. You will work closely with the Regional Casework Coordinators and Regional Casework Managers.


The post is home-based and lone working with support from your line manager and team colleagues, and you must have a fast, stable broadband connection in your proposed workspace. You may have to travel occasionally around the London and Southeast area or elsewhere in the UK; expenses will be reimbursed.

About the team

In this role, you will be working closely with volunteers from all SSAFA branches across London and Southeast, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 3 Regional Casework Managers and a team of Regional Casework Coordinators.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today's Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape across London and the Southeast would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.


SSAFA understands that behind every uniform is a person. We are here for that person and their family - any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.


Click here to view the benefits SSAFA has to offer.


If you have any queries or would like to speak to someone about this role, please contact Michelle Ankers by email at michelle.ankers@ssafa.org.uk (please include a phone number for a call back) for an informal discussion.

No agencies please.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Closing date:

Midnight on 10 July 2025.

Interviews:

TBC