Job Description

SSAFA

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Employment Type

Full time

Location

Remote Scotland, UK
Homebased in Scotland

Salary

Up to 35,360 (GBP)

Team

Welfare Operations

Seniority

Mid-level

Closing:

11:59pm, 27th Jul 2025 BST

About the role

An opportunity has arisen for a Regional Casework Manager (RCM) to join the Scottish Regional Office of SSAFA, the Armed Forces Charity.


You will be part of the regional office team, managing two Regional Casework Co-ordinators and two Casework Administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers. Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.


To help you establish yourself in this post you will receive excellent training and induction to SSAFA. You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.


The position is home-based, but you will occasionally be required to travel within Scotland or to other locations.

About the team

The Scottish Regional Office operates as a "virtual" office, supporting 17 SSAFA branches across Scotland as volunteers deliver casework for SSAFA beneficiaries. The successful candidate will join a support team that includes two Regional Casework Co-ordinators, two casework administrators, and a Regional Manager. All team members are homebased.

About you

To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery. You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence. Previous experience of working with volunteers would be advantageous. You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.


The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.


It would be desirable to have an understanding of the way of life for today's Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across Scotland would be beneficial. Commitment to SSAFA's values including equality, diversity and inclusion is essential.


About SSAFA


SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.


SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.


Diversity and Inclusion at SSAFA


SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.


Further information about the role


If you have any queries or would like to speak to someone about this role, please contact Ryan MacDonald, Regional Manager, Scotland on 07385 959 370 or email on ryan.macdonald@ssafa.org.uk for an informal discussion.

No agencies please.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

You can download a view a copy of the job description here


Review the benefits that SSAFA has to offer here


How


If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date:

Midnight on Sunday 03 August 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews:

11 and 13 August 2025.