Job Description

Regional Delivery Partner

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Job Req ID: 51144
Posting Date: 16 Sept 2025
Function: Service
Unit: Business
Location:
Endeavour Sheffield, Sheffield, United Kingdom
Salary: Competitive + Benefits

Recruiter:

Jayson Coley-Wynters

Career Grade:

Team Member (Competitive + Benefits)

Closing Date:

29th September

Location:

Sheffield (Only)

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Why this role matters

The purpose of the Regional Delivery Partner is to ensure that the Field force is optimally matched to meet both L2C, T2R and project demand requirements and to provide real time support to Field teams, Customer Facing Units, Project teams and customers to ensure the unit meets its service targets on a Right First Time (RFT), Net Promoter Score (NPS) in the most efficient and cost effective manner possible. This role will be working at upto 5 days out in relation to jeopardy management of tasks.

What you'll be doing

The Key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to




Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit.

Monitor field allocation systems to ensure effective deployment of field resource

Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager

Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource.

Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.

Effectively deploy Field resource to ensure maximum utilisation and efficiency

Work in a collaborative way that ensures the availability of resources within agreed lead times

Work closely with the Central Resourcing Co-Ordinator

Manage the Switch & Power Routines activities as appropriate

Seek to continually improve the controls' processes and ways of working

Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's

Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice

The skills and experience you will need

Experience with the Microsoft Office suite is essential. Good verbal and written skills. Product knowledge would be an advantage but not essential Good problem solving skills Logical and methodical Must be able to multi-task and work well under pressure. Experience of using incident management and order management systems would be an advantage, for example, CSS, Remedy, NG autofix.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.



We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.



We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.



As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.



We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.