Job Description

Contract: Healthcare

Location: London

, E14 9SH

Hours of work: 37.5

Contract Type: Permanent

ISS are now recruiting a Regional Director to join their growing Healthcare segment. This role will cover London and the surrounding region; it is a permanent, full time role.

The Regional Director (KAPD) role owns the development of their region in terms of customer, service delivery, business performance, safety, people engagement and continued sustainable growth. They do this within the framework of the Reimagining Healthcare Strategy (RHS) which supports the NHS 10 year plan

Key Responsibilities

Lead your portfolio of Key Account Managers/Key Account Directors or Key Account Portfolio Managers into taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L). Control your portfolio's strategic customer focus by ensuring that customer information is structured in a proper and easy assessable way in the CRM system and/or other ISS business tools and visible at portfolio leve.l Lead, mandate and control the use the ISS Account Development Process and Plan within your region. Support your team in translating business insights and customer needs to relevant propositions and solutions Drive and monitor continuous sstakeholder management to ensure that both customer stakeholders and internal stakeholders are all aligned on the customer promise with the account development plan as focal point. Drive engagement by communicating in a tangible and concrete way to everyone

Professional and Personal Competencies/Qualifications

FM industry or experience from service-industry and supplier management Hard Services experience across critical environments. Experience working in a large matrix organisation with several stakeholders with differing expectations/needs and central service support. Several years' experience with customer relationship sales and/or consultancy sales Experience with budgeting, financial management, reporting and performance management

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/