We are seeking a Regional Employee Benefits & Solutions Manager for EMEA to lead the delivery of employee-focused benefits support. In this role, you will manage stakeholder inquiries, resolve issues aligned with employee-centric standards, maintain accurate employee data for external providers, and oversee reporting requirements to ensure data integrity and meaningful trend analysis.
Reporting to the Global Director of Total Rewards, you will:
Deliver employee benefit cross-border solutions supporting the employee lifecycle with a strong focus on efficiency and sustained effectiveness.
Executes enterprise employee benefit strategies in collaboration with relevant HR functions to help drive adoption by the Business.
Provide both strategic and operational support for business changes. Identifies challenges and recommends solutions.
Collaborates with leaders to drive One HR Culture, Diversity & Inclusion, employee engagement and retention strategies locally via benefit plan designs.
Partners with Site and/or Regional Leader and works collaboratively with colleagues to improve the employee experience locally and/or regionally.
Coaches and guides local and regional leaders and provides responsive approaches to complex or escalated employee benefits questions.
Provides guidance and interpretation of employee benefit policies, procedures and processes to ensure local adherence and identifies areas of risk.
Supports audits, compliance and other employee benefits programs locally.
Oversees the process for providing external employee benefit vendors with data for eligibility, enrollment and other related data points in a HIPAA-compliant way.
Facilitates and manages employee benefit vendor relationships, including employee benefits brokers, health plan providers and risk providers
Supports the development and execution of key employee benefits projects.
University Degree in Human Resources Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 5-7 years of Employee Benefits Regional Leadership or Employee Benefits Consulting experience.
Demonstrated analytical and critical thinking skills.
Knowledge of HR and organisational policies, procedures and processes.
Knowledge of customer service principles, procedures, techniques, systems, and standards.
Good interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
Proficiency in additional languages such as German, Spanish, Italian or Polish would be advantageous.
Ability to successfully execute against established Service Level Agreements (SLAs).
Knowledge and working understanding of HRIS (ServiceNow and Oracle HCM) platforms. Ability to utilise multiple systems while handling customers/employees via phone, chat, email, etc.
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