What is BlockFi? BlockFi's mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. About the Team and Role BlockFi's Client Success Group is responsible for servicing clients through quality and efficient engagements at scale. With the exponential growth that BlockFi is experiencing, we are organizing ourselves to continue scaling for the long run by fostering a World Class Client Service culture that's instilled within the entire organization. We are searching for a dynamic leader to join our world class team to help build and scale our global client support operation. This position has the following three main areas of responsibility and the ideal candidate must have prior experience building and scaling large, global client support operations.