Job Description

Position:
Location:
Hours: 35
Salary:
Job ref:
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About the Role:
Would you like to work somewhere where you get to make a real difference every day?
We have an exciting opportunity for a Regional Housing Manager at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living.
The role of Regional Housing Manager will include:

• To lead, manage and develop a team of officers to provide an integrated and professional housing management service that meets its objective which is to promote service excellence, and develop individual and team potential.
• To go beyond day-to-day management to ensure that staff and teams have the resources, development, autonomy, and support required to deliver long-term success and continuous improvement.
• To be accountable for the performance and service delivery of the housing team for which the post holder is responsible, and report on performance and outcomes as required.
• To participate in or lead project work and measures to improve service delivery. Initiate, develop, participate in, and implement new strategies and procedures to improve service delivery, work practice and performance, to ensure consistency of service delivery and guidance for staff.
• To ensure that officer work practice and case recording is of a high standard with comprehensive recording and clear evidence of decision-making processes and ensuring that it is consistent with relevant legislation, case law, statutory guidance, policy, procedures, and good practice.
• To manage the work in relation to the life cycle of a tenancy including ASB, breaches of tenancy, tenancy management, re-housing, tenancy sustainment, tenancy visits, and any other housing management issue arising including casework and proactive work to tackle nuisance.
• To manage the delivery of supported housing services including those provided to other partners under a contract ensuring that the contract is adhered to.
• To ensure that the service works preventatively and provides a high level of support and advice to victims and witnesses of antisocial behaviour, and to vulnerable tenants at risk, and that risk assessments, safeguarding, implementation of risk mitigation measures and reviews are carried out as per policy and procedures.
• To provide high quality support to residents living in specialist housing schemes and requiring those requiring outreach and support services living in general rented accommodation. Manage a range of contracts on behalf of ISHA and ensure delivery of services by third party agencies.
• To be responsible for the allocation and review of cases and to ensure that the pressures of time demanding cases and cases that could cause distress are evenly spread, and that appropriate case supervision and support/debrief mechanisms are in place for staff. To oversee the casework of the Housing Officers making decisions, giving instruction, and advising on appropriate courses of action, and enabling staff to resolve issues in a timely and effective way.
• To ensure that the lifecycle of tenancy processes and procedures are implemented within legal requirements, statutory timescales, corporate policy (such as the Allocations Policy) and service specific operational targets and requirements, ensuring the best use of our stock and maximising our income.
• To implement performance measures to ensure that staff prioritise work to mitigate negative impacts on our occupancy, income streams and reputation, and reduce the risk of fraud; and that administration, record keeping, systems and databases are accurate and up to date, and that information is accessible across the service.
• To be the lead officer, as required, when there is a complex/high level issue with a property or housing management issue. To support the team to establish any actions required, remove barriers, and communicate with other departments as and when required as well as external agencies.
• Managing staff to make use of the range of tools, powers and support available to provide a balance of support and enforcement appropriate to each individual case to effect change, reduce anti-social behaviour and breach of tenancy, and to sustain tenancies. To oversee the delivery of reparation and restorative justice interventions.
• In cases where early intervention has been ineffective, instruct, advise, and enable staff in preparing and serving Notices and working in conjunction with legal services, and other agencies in preparing cases for court including collating information, drafting statements of truth, preparing witness statements, and service of documents. Ensuring staff follow up on matters after Court hearings, including liaising with relevant agencies and bailiffs, and providing feedback to communities, witnesses, and victims.
• Maintain an overall knowledge and understanding of current legislation and good practice. Remain up to date and fully aware of relevant changes in legislation, case law, criminal justice, statutory guidance, and policy. Ensuring staff training needs and gaps in knowledge are met; and provide specialist advice e.g. anti-social behaviour, criminal justice, housing law, tenancy law, allocations and transfers, health, and safety, safeguarding issues, supporting individuals with complex needs etc to a range of other internal and external services, teams, and agencies.
• To ensure that current and former rent arrears are managed effectively and performance reported monthly to the Head of Tenancy & Leasehold Management.
• Understand your responsibilities for any data you own. "Think privacy" when setting up any project, policy, or procedure. If it is a significant project carry out a data protection impact assessment
• Monitor the compliance for any contracts within your service area where there is data processing.
• Manage the day-to-day implementation of the Health and Safety Policy in the team.
• Take ownership and responsibility for any service-related complaints/queries from residents ensuring that the customer experience is positive, professional and within set timescales at all times.
• Carry out any other duties consistent with the post that may be required from time to time, at the discretion of the line manager.

Please refer to the job description for further details
For more information about the role please contact, Ronan Browne on or .
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to 500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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Skills Required