Job Description

Job Category: Legal
:
Regional Manager - Co-op Legal Services
50,320-55,000 dependent on experience, plus bonus plan and excellent benefits including company car and private healthcare (Work Level 5)
Remote/home-based with some travel across England and Wales
Monday-Saturday, 37.5 hours flexible between 9am and 9pm
Due to continued growth of the business, we're looking for a regional manager to join our estate planning team in Co-op Legal Services. We're the market leader in estate planning, supporting tens of thousands of customers each year, and as we continue to grow, we're committed to investing in making our services accessible for all.
In this role, you'll recruit, manage, and support a team of estate planning consultants, making sure that they're able to provide the best service to our clients. We'll look to you to make sure that targets are being met and provide training to make sure your team have the skills they need to reach our commercial and client goals. You'll also support our B2B partner relationships and help us shape customer journeys, so we continue to deliver a service our clients rate as 'excellent'. You don't need previous legal experience to be successful in this role, so if you've got the people management skills we need, we can offer you the chance to build your career within an innovative and ethical legal business.
What you'll do

• lead a team of estate planning consultants in an inclusive manner, engaging and supporting them to deliver on agreed targets
• put in place personal improvement plans and other performance management frameworks to support colleague performance
• train, coach, and mentor colleagues within your own team and across the wider estate planning sales teams
• support B2B partner relationships, providing training and support
• manage complaint handling and resolution
• work collaboratively with key partners in our operational, legal, risk and compliance teams
• train, develop and support your team and influence beyond team through multiple methods of engagement and communication - video, telephone, face to face, written
• report directly to our Head of Sales and become a key part of our leadership team

This role would suit people who have

• previous experience of managing remote or field-based teams
• proven experience of consultative sales
• experience of managing external partner relationships
• the ability to train and coach a large team of colleagues
• experience of working in a regulated environment
• excellent communication skills

Why Co-op?
Here you'll do work that matters. We are a commercial organisation with a purpose beyond profit, and you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes...

• competitive salary
• company car
• private healthcare
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday (rising to 32 in line with service) plus bank holidays
• discounts on Co-op products and services

Building an inclusive work environment
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Skills Required