Job Description

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
knowledge and experience of working with franchise models
Previous experience in a multi-site role within Operations, having preferably worked in hospitality or retail
Ability to utilise available data to inform decision making and drive performance
Experience of remote leadership at scale - leading and line managing across multiple sites/spans of control
Confident in ability to influence their team, the Wondefield Support team and our retail partners
Demonstrable organisation skills and ability to plan for the short, mid and long term
Ability to implement successfully new business initiatives thoroughly and successfully
Fully confident with financials and systems with an ability to demonstrate a thorough commercial understanding of multi-site management.
Experience in developing talent and succession
Key Accountabilities:
This role will require travel across all sites therefore we are looking for candidates with a valid driving licence and vehicle and live within the locations advertised.
Place of Work: Field Based/Remote (Covering South Wales , Swansea, Cardiff , Newport and surrounding areas )
To lead a Region of circa 25 franchised kiosks to deliver exceptional standards against our key business metrics consisting of People, Customer, Sales and Profit. The RM will ensure the effective development and implementation of the Regional strategic business plan, supporting the Company vision and purpose through effective execution of the Wonderfield Retail Operating Model. The region will comprise of a blend of corporately owned and franchised sites, and you will be responsible for driving the financial performance of both.
Inspirational leader to a team of Kiosk Managers and franchisees creating a unified, Snowfox values led culture which sets the region up for success
Through their leadership, creates a culture that's forward looking, planned and pragmatic and enables direct reports and team members to thrive and support the delivery of our Retail Operating Model
Build and nurture a Regional culture that ensures team members are motivated, listened to and engaged
Full accountability for the recruitment and retention of the very best talent in our corporately owned sites
Accountable for the skills training and development plans of our KM population, and ensure the KS/TMs receive thorough training as our future KMs
Creates personal development objectives that provide stretch and challenge and acts as a coach to their team
Development of robust Regional Talent and People Plan to support succession into the wider Regional and Company plans, with support from People Partner
Acts as a role model to their team and the broader business
Monitor and measure the performance of direct reports against operational and commercial targets to deliver our budgeted sales and GP
Ensure all ER cases and people challenges are dealt with correctly and in a timely manner, utilising PDPs where necessary
Lead change in the Region to support implementation and delivery of all Company initiatives, role modelling and championing our Snowfox values at all times
Effective use of People Metrics from your People Partner to develop and evaluate the Regional Talent and People Plan, whilst actively supporting the reduction in team turnover and improving 90 day retention
Maximise internal and external relationships to influence and gain commitment to the Regional Business Plan
Develop and maximise effective working relationships across various stakeholder groups aligned to Snowfox culture and values
Commercially Driven
Develop the quarterly Regional Business plan to set out targets for all sites within your region
Utilises a data led approach to business management, taking informed decisions from historical information
Analyse profit data and insight in order to identify positive and negative trends, taking timely action to address loss and set regional priorities to achieve bottom line target
Control food, labour, and variable costs in our corporately owned sites, which are in line with budget and ensuring all tools and processes are correctly deployed to deliver the Regional Business Plan
Motivates Franchisees to deliver LFL Sales growth driving value for both the Franchisee and Snowfox and provide guidance on the optimal way to run their business.
Successfully manage the regional P&L and manage annual budgeting in order to deliver efficiencies and cost savings to the business
To identify and make recommendations for improvement at site level and develop consistent and clear ways of working
Ensure effective delivery and implementation of new initiatives through the company marketing plan to the required standards in kiosks.
Deliver required quality standards and correct execution of product, environment, experience, financial, safety and risk compliances across the brand and estate.
Support with the transition of any site moving from corporate to franchise owned
GENERAL:
To deliver the successful opening and ongoing operation of new kiosks within your Region
Contribute to the success of the business by carrying out any reasonable request from your manager, including participation in project work where applicable
Ensure impeccable brand standards are adhered to in your kiosks, with a particular focus on product availability and quality.
Provide insight, feedback and recommendations to the Regional Director in order to influence the direction of Operations and the Business strategy
Deliver against any allocated projects on time, and to standard
Utilise operational knowledge to deliver a budget beating performance
Demonstrates an ability to lead individuals and teams through change, providing clarity of direction to their direct reports and wider team
Demonstrates an ability to prioritise personal workload to ensure that they deploy their time to provide the highest value for our business
Maintains a robust operational knowledge of our kiosks,
Always acts with discretion and maintains company confidentiality at all time
On request will deputise for the RD when they are out of the business
We're proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:
Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Own it, Care About it, Make it Exceptional, Win Together

Ready to Roll?
Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...

Skills Required