Job Description

Regional Operations Manager

Contract: Government

Location: Birmingham, B2 4BH with a hybrid model of home, office and on-site regional travel.

Hours of work: 40

Contract Type: Permanent

We are seeking a proven Regional Operations Manager to take accountability for asset data governance and account assurance across a high-profile hard services portfolio.


Reporting to the Technical Operations and Compliance Manager, and working in matrix support to the Key Account Director, this role will drive operational excellence, technical assurance, and consistent performance across multiple countries.


The postholder will work closely with local Operational Performance teams to ensure a high standard of service delivery, client satisfaction, risk mitigation, and data integrity.

This is a key leadership role responsible for ensuring facility engineering activities operate efficiently, consistently and within contractual, statutory and quality standards.


The Regional Operations Manager will lead initiatives that deliver cost savings, consistency of process, improved compliance, and service optimisation while fostering a "one team" culture aligned with ISS behaviours and values.

Key Responsibilities

Lead and oversee asset management delivery including registers, tagging, CAFM updates and maintenance planning. Develop asset management frameworks including AMP, SAMP, policies, and supporting procedures. Supervise and assure TFM contractors' compliance with ISO 55001 and risk management best practice. Ensure maintenance procedures align with SFG20/manufacturer guidance. Maintain and assure asset data accuracy across CAFM platforms. Build strong client relationships and provide strategic guidance on asset performance. Lead development of forward maintenance registers and support lifecycle planning. Support cost-saving initiatives and technical optimisation across the account. Ensure governance and technical service delivery meets statutory and contractual standards. Champion Health & Safety excellence and a zero-harm culture.

Professional and Personal Competencies/Qualifications

Qualifications & Experience


Experience in technical services within a building services / IFM environment. Strong background in Hard FM contract delivery with proven success in asset/data management. Experience operating in a similar regional or portfolio role.
Skills & Competencies


Excellent communication skills (verbal and written) and client engagement capability. Strong leadership and people management skills with a collaborative mindset. Commercially aware with understanding of service contracts and value optimisation. High attention to detail with a structured, analytical approach. Able to prioritise workload in a fast-paced, multi-stakeholder environment. Confident in developing and improving processes, governance and reporting mechanisms. Competent with CAFM systems and IT literate.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person