Job Description

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Regional Protective Security Technology Support Manager .
Protective Security (PS) is responsible for protecting our people, buildings, and assets. We achieve this through the deployment of physical and electronic countermeasures, strong risk management practices, and collaboration with internal stakeholders, vendors, and law enforcement.
The Regional PS Technology Support Manager will play a key role in delivering HSBC's protective security technology strategy, supporting day-to-day operations, governance, and project delivery across the UK and Europe.
This role offers the opportunity to work closely with internal teams, third-party suppliers, and the branch network to deliver effective protective security solutions, ensuring compliance with HSBC Group policies, regulatory requirements, and industry best practices.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:

• Manage BAU projects end-to-end, including planning, briefing calls, and delivery.
• Lead large-scale technology upgrades and pilot initiatives across the branch network.
• Support governance processes including regulatory data handling, Helios remediation, and Data Visa requirements.
• Assist in audits (e.g., PwC audits of data centres) where PS controls fall in scope.
• Act as Third Party Engagement Manager for regional/national contracts, managing vendor relationships, escalations, and performance.
• Provide expertise in security technology systems such as access control, CCTV, video surveillance, intrusion detection, alarm monitoring, Genesys, PSIM, and other security platforms.
• Collaborate with regional and global PS teams to deliver strategic initiatives and support software development/automation across the PS estate.
• Support risk management activities, ensuring controls are effective and aligned with HSBC's framework.
• Lead and coordinate project calls, ensuring stakeholder alignment and timely delivery.

To be successful in this role you should meet the following requirements:

• Demonstrable experience with security platforms, and branch network operations.
• Hands-on expertise with electronic security systems -access control, video surveillance, intrusion detection, and alarm monitoring.
• Strong knowledge of protective security principles, risk and controls and change management.
• Proven project management experience across multiple markets, delivering complex projects under tight deadlines.
• Solid understanding of risk management, governance, and audit frameworks.
• Technology upgrade experience managing large-scale rollouts and enhancements.
• Experience in Third-party management - oversight of outsourced vendors, supplier governance, performance management, and escalations.
• Contract management experience, skilled in vendor contracts, negotiations, and compliance monitoring.
• Strong stakeholder engagement and influencing skills across business and technical teams.
• Excellent communication, problem-solving, and analytical skills.

This role is based in UK Hybrid.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
Telephone: +44 207 832 8500

Skills Required