Job Description

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Position

Regional Retail Manager


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Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The Opportunity

At Sephora UK, we're on a mission to create the most loved beauty community in the world. As our new Regional Retail Manager, you'll bring our brand to life across your area, championing our customer-first culture and ensuring our stores deliver exceptional results. You'll be responsible for the people, standards, customer experience, financial and operational management of your region, translating retail plans into clear, actionable goals that inspire store teams to deliver and exceed targets.


This is an exciting opportunity to combine leadership, commercial acumen and beauty expertise to shape our brand's success in the UK market. You'll partner closely with store leaders and cross-functional teams to ensure our stores are places where customers discover, love and shop the very best in beauty.

You Will Also Be Responsible For:

Driving sales and KPI performance across your region, identifying opportunities and delivering targeted action plans. Leading, coaching and developing store managers and their teams to deliver best-in-class customer experiences. Building and maintaining a strong, customer-obsessed culture that aligns with Sephora's brand values. Recruiting, retaining and developing exceptional people through structured development and succession planning. Supporting employee engagement, managing ER cases and performance issues effectively in partnership with HR. Amplifying in-store activations and ensuring stores are animated and positioned as centres of excitement within their malls. Monitoring local market trends and competitor activity to inform strategy and share insights with HQ. Overseeing store operations, ensuring stock, merchandising and back-of-house are always in line with Sephora's standards and policies. Maintaining compliance with all health and safety requirements, security procedures and store presentation expectations.

What You'll Bring

With a strong track record of leading fast-paced, high-turnover stores, you bring a sharp commercial mindset and a results-driven approach. Skilled at navigating KPI-focused retail environments, you're confident translating targets into action, especially when it comes to conversion, average basket and service excellence. A natural leader in customer experience, you know how to energise and develop store teams to consistently deliver outstanding service. Passionate about the beauty industry, you stay ahead of the latest trends and product innovations, and your ability to build relationships across store teams and central functions makes you a trusted and influential partner. Adaptable, energetic and creative, you thrive in dynamic environments where change is embraced, and pace is fast.

Our Ideal Candidate Will Also Possess:

Strong leadership presence, with the ability to motivate, develop and empower large, diverse store teams A collaborative, team-focused mindset, balanced with the confidence to work independently A proactive, solution-focused approach, with a meticulous eye for operational detail A valid driving licence and the flexibility to travel across the UK A true passion for the Sephora brand and the ambition to help shape its success story in the UK

Here, you will find:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.

SEPHORA

MAISON

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Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.


The House provides a superior selection of quality products and always keeps pace with the latest trends.


The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.


With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.


At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.