Job Description

Regional Service Quality Manager (Care Homes)

Location:

Head Office - Lowestoft, Suffolk

Salary:

55,000 per year (depending on experience)

Perks:

Monthly Car Allowance

Type:

Permanent |

Shift:

Days

About the Role

We are seeking a highly motivated and experienced

Regional Service Quality Manager

to oversee and enhance the quality of care services across a group of care homes. The ideal candidate will have a strong background in care home operations, regulatory compliance, and service improvement.

You will work closely with operations teams, care home managers, and frontline staff to ensure exceptional care standards are consistently met. This is an opportunity to join a values-driven organisation that prioritises both resident satisfaction and staff wellbeing.

Reports to:

Regional Operations Manager / Operations Director

Key Responsibilities

Develop and implement strategies to elevate service quality across all care homes. Conduct regular audits and assessments to ensure compliance with regulations, policies, and best practices. Identify areas for improvement and take proactive corrective actions. Collaborate with home managers to implement quality initiatives and improve care delivery. Provide training, support, and guidance on maintaining quality standards. Stay current with industry regulations and trends to ensure continuous improvement. Support managers in preparing for external inspections and audits. Investigate incidents and complaints, implementing preventive measures where needed.

Skills & Attributes

Proven experience in a similar role within the healthcare or care home sector. Strong knowledge of

CQC standards

and regulatory frameworks. Excellent leadership, communication, and interpersonal skills. Strong analytical, problem-solving, and decision-making abilities. Ability to inspire, support, and develop care home teams.

Education & Qualifications

NMC-registered nurse qualification preferred (not essential). Relevant post-registration or care management experience.

What You'll Gain

Comprehensive induction and ongoing training. Career development and progression opportunities. Employee Assistance Programme. Blue Light Card Scheme (enrolment fee reimbursed). Full DBS disclosure paid. 25 days annual leave plus bank holidays. Monthly car allowance.
Job Types: Full-time, Permanent

Pay: From 55,000.00 per year

Benefits:

Childcare Company car Company pension Employee discount Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount
Work Location: In person