Job Description

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.


Where to find more information about us: https://bhworldwide.com/

The Opportunity

This role is an exciting opportunity to manage key customer accounts and oversee operational performance across multiple regions. You will be responsible for ensuring service levels are maintained globally and building strong relationships with customers. The role involves liaising with internal departments, overseeing daily operations, and presenting KPIs and performance updates to customers regularly.

Location:

London, Heathrow

Line Manager:

Head of Strategic Accounts

Working Pattern:

Full Time (Monday to Friday: 40 hours)

Key Role Accountabilities

Manage the operational performance of top-tier customer accounts across all regions. Oversee daily logistics operations, including imports, exports, and courier services. Establish and manage reporting processes, providing regular feedback to operational teams. Ensure global consistency of service for assigned customers, not limited to U.S. operations. Conduct regular monthly customer meetings (on-site or virtual) to present KPIs and gather feedback. Collaborate with the Customer Services Manager on carrier selection and transit options for tenders.

Your Experience

We are looking for a customer-focused individual with:

Strong knowledge of freight forwarding processes, including regional variations. Supervisory-level experience or above in logistics or account management. Excellent interpersonal skills to build and maintain customer relationships. Strong analytical skills with attention to detail. A proactive, solutions-oriented mindset. Willingness to travel as required. Comprehensive knowledge of the aerospace industry.

What We Offer:

Competitive salary Healthcare Cash Plan, including dental and vision Incremental holidays based on length of service, with an additional day off for your birthday Contributory pension scheme Life assurance Employee Assistance Programme Free on-site parking Opportunity to grow expertise through ongoing coaching, training and development sessions
B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com