Job Description

DP World are currently recruiting for a

Regional TOS Application Manager Europe

who will oversee the implementation, optimization and continuous improvement of our Terminal Operating System across DP World's European terminals. You will be the primary liaison between local operations teams, IT, vendor partners and the global digital center of excellence, ensuring that the TOS drives operational efficiency, data integrity and seamless customer service.

About the Role:

Define a three-year TOS roadmap for Europe, aligned with DP World's global digital strategy. Establish and maintain TOS configuration standards, data governance policies, and change control processes to ensure system consistency and security. Collaborate with Finance to define and monitor the regional TOS budget, ensuring cost-effective solution delivery. Lead full lifecycle TOS projects--requirements gathering, configuration, testing, training and go-live--for new terminals and significant upgrades. Convene regular steering committees with Operations, IT, Safety, Security, Customs and Commercial teams to align deliverables and timelines. Identify project risks (technical, regulatory, resource) and develop mitigation plans to minimize business disruption. Use dashboards and automated alerts to monitor uptime, transaction volumes, exception rates and user satisfaction. Analyze end-to-end workflows (e.g., gate processing, yard planning, vessel operations) and implement TOS-enabled process optimizations to improve throughput and reduce dwell times. Oversee a central ticketing queue for TOS incidents, prioritize fixes and drive lean change-control processes for configuration updates Negotiate and manage SLAs with TOS vendors and third-party integrators; track performance against KPIs. Serve as primary escalation point for vendor issues, coordinate quarterly business reviews, and advocate for product enhancements based on regional needs Present monthly performance reviews to regional and global leadership, highlighting system ROI, project status, and risk areas. Cultivate a community of "super-users" across terminals--host quarterly forums to share best practices, lessons learned, and roadmap updates. Create detailed training curricula, e-learning modules, quick-reference guides and system manuals. Design and execute change-management plans--including stakeholder analysis, communication schedules, pilot programs and user feedback loops--to drive high adoption rates. Maintain a certification program for terminal super-users and trainers to ensure consistent skill levels across sites

Your Key Skills:

Bachelor's degree in computer science or equivalent professional experience within the logistics and supply chain industry Experience at a senior project manager level with appropriate software development experience Worldwide experience of TOS implementations; Extensive experience in TOS tenders including definition of tender documents, RFI, RFP, gap analysis, detailed specification of requirements, vendor commercial negotiations, contracts and contract management; Specific experience on automated container terminals; Automated terminals : similar role as for the TOS tenders for all IT related scope of supply such as fleet control systems and equipment interfaces with control systems; Proven knowledge and experience with several TOS products from the complete TOS vendor landscape (including NAVIS and ZODIAC) Software development processes; International Project Management; In depth knowledge of Container Terminal Operations and TOS; Container Terminal Industry vendor knowledge (TOS, CHE, IT, OCR, PDS, Reefer Monitoring, Automation); Approachable but able to deal efficiently with conflict management;

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.


With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.


We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.


What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone


DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.


By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies



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