Job Description

Contract: Professional Services, Production & Technology

Location: Surrey

, GU1 1UN

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced Regional Workplace Experience Manager to lead and enhance workplace services across multiple sites within the WSP contract. This pivotal role focuses on delivering operational excellence, fostering a welcoming and productive environment, and driving strategic initiatives that align with WSP's vision and ISS's high standards of service.

As the Regional Workplace Experience Manager, you will oversee all aspects of workplace operations, including team leadership, client engagement, and service delivery. You will act as the primary liaison between stakeholders, champion health and safety compliance, and lead sustainability initiatives. This role requires strong leadership, strategic thinking, and a customer-centric approach to create exceptional workplace experiences.

Key Responsibilities

Leadership & Team Management:



Lead, motivate, and support workplace teams across the region.

Foster a culture of collaboration and continuous improvement.

Conduct performance reviews and training programs.

Operational Excellence:



Oversee delivery of workplace services (reception, cleaning, maintenance, catering, events).

Conduct site visits to monitor standards and resolve issues.

Manage escalations and ensure seamless operations.

Strategic Planning & Innovation:



Partner with clients to adapt services to evolving needs.

Implement innovative solutions and sustainability practices.

Drive workplace improvement initiatives and well-being programs.

Client & Stakeholder Engagement:



Act as the primary point of contact for WSP stakeholders.

Attend client meetings and report on performance and initiatives.

Health, Safety & ESG Compliance:



Ensure adherence to health and safety regulations.

Champion ESG initiatives such as waste reduction and energy efficiency.

Budget & Resource Management:



Manage regional budgets and approve expenses.

Identify cost-saving opportunities and optimize operations.

Professional and Personal Competencies/Qualifications

Proven experience in senior workplace, facilities, or hospitality management (multi-site preferred).

Strong leadership and team management skills.

Excellent communication and stakeholder engagement abilities.

Proficiency in workplace management systems and Microsoft Office Suite.

Knowledge of health and safety regulations and sustainability practices.

Budget management experience and financial analysis skills.



Key Competencies:



Leadership and strategic thinking.

Customer-centric approach.

Problem-solving and adaptability.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/