Job Description

Registered Manager -


Position: Registered Manager

Location: South Cumbria

Reporting to: CEO

Responsible for: Care Team staff; compliance with regulatory standards; operational delivery of care services



Purpose of Role


The Registered Manager is responsible for the overall leadership, management and delivery of high-quality care services in accordance with regulations (CQC etc.), internal policies and values. This includes ensuring that all services are safe, person-centred, effective, well-led, responsive, and caring.



Key Responsibilities

Regulatory Compliance & Quality Assurance + Maintain registration with the Care Quality Commission (CQC), ensuring all regulatory requirements are met.
+ Implement, monitor, and review policies, procedures and internal systems to ensure compliance with legal and contractual obligations.
+ Oversee audits, inspections, and action plans for improvement.
Operational Leadership & Management + Lead and manage all aspects of the care service: staffing, rostering, budgets, supplies, health & safety.
+ Ensure care plans are developed, implemented and reviewed appropriately for all service users.
+ Maintain high standards of hygiene, safeguarding, medication management, and recording.
Staff Management & Development + Recruit, train, supervise, and appraise care staff; ensure Continuous Professional Development (CPD).
+ Foster a positive, supportive, values-driven culture among all staff.
+ Resolve staff issues and ensure adequate cover, including managing on-call (or waking night) duties if required.
People / Service User Focus Ensure service users' rights, dignity, choice and privacy are respected. Promote engagement with service users, families, and stakeholders; handle complaints, feedback and concerns effectively. Financial & Resource Management + Manage budgets, ensure cost-effective procurement, monitor expenditure.
+ Ensure resources (equipment, supplies) are safe, fit for purpose and well maintained.
Health & Safety / Safeguarding + Ensure robust safeguarding policies.
+ Oversee risk assessments, incident reporting, and follow-up actions.
Reporting & Liaison + Prepare required reports for senior management, regulators, commissioners.
+ Liaise with external agencies, healthcare services, local authorities etc.



Essential Qualifications & Experience

Registration with CQC as a Registered Manager or the ability to register. Relevant qualification: e.g., Level 5 Diploma in Leadership & Management in Adult Care (or equivalent), or substantial proven experience. Strong track record in care service management, including compliance and operational oversight. Experience managing budgets and staff, including shifts / on-call / nights if applicable. Knowledge of safeguarding, health & safety, employment law relevant to care settings. Ability to lead, motivate, develop team; excellent communication skills.


Desirable Attributes

Experience working in regulated services with complex needs. Experience with care settings in community, domiciliary, or supported living. Good understanding of local health and social care systems in Cumbria. ICT skills: care-management / care-plan software, record keeping.


Working Conditions

Full time (specify hours / shift patterns, including nights / weekend / on-call as needed). Requirement to be on call or respond to emergencies, depending on service model. * Travel between sites if multiple services.