Job Description

Join Our Team as a Registered Manager at New Era Residence!

Who We Are:

Welcome to New Era Residence, one of the fastest-growing providers of specialised care in the Midlands. We support young individuals through their transitional journey into early adulthood, with a focus on avoiding hospital admissions for those with complex mental health conditions. Our unique, person-centred approach sets us apart. We empower our young residents to take the lead in their care, helping them unlock their hidden talents and aspirations.

At the core of our ethos is the belief that every young person deserves a fresh start. We provide a homely, supportive environment with on-site therapeutic support, ensuring that our residents feel safe, secure, and at home while they explore their identities and develop their independence.

Why Work With Us?

We are proud of our dedicated and passionate team, who are committed to achieving the best outcomes for the young people we support. Our supportive environment allows our managers to focus on delivering quality care and achieving consistent, positive results.

Job Title

Registered Manager - Hospital Avoidance Service (Young People with Additional Needs)

Job Purpose

The Registered Manager will be responsible for the day-to-day management and leadership of the Hospital Avoidance Service, ensuring high-quality, person-centred care and support for young people with additional needs. The role will focus on preventing unnecessary hospital admissions by providing safe, responsive, and outcome-focused care in the community.

Responsibilities

Provide strong and effective leadership to the team, fostering a culture of professionalism, compassion, and accountability. Ensure the service is compliant with all relevant regulations, including Ofsted, CQC, safeguarding legislation, and local authority requirements. Develop and oversee personalised care and support plans, working closely with young people, their families, and multi-agency partners. Maintain robust systems for monitoring quality, performance, and risk management, with a focus on continuous improvement. Manage staffing levels, recruitment, training, supervision, and appraisal to ensure the team has the skills and resilience required. Ensure effective budget management and contribute to strategic planning and service development. Act as the Designated Safeguarding Lead for the service, promoting a culture of safety and wellbeing at all times. Lead on audits, inspections, and reporting, ensuring transparency and a focus on best practice. Build positive working relationships with health, education, and social care partners to deliver a coordinated approach.

Requirements:

Essential

Registered Manager qualification (Level 5 Diploma in Leadership for Health and Social Care, or equivalent within a children's setting). Proven experience in managing services for young people with additional needs, ideally within a health, social care, or residential setting. Strong knowledge of safeguarding legislation and regulatory frameworks. Excellent leadership, communication, and organisational skills. Ability to work under pressure, manage competing demands, and make sound decisions. Commitment to equality, diversity, and inclusion in all aspects of service delivery.

Desirable

Experience in hospital avoidance, crisis intervention, or step-down services. Knowledge of local authority and NHS commissioning arrangements. Understanding of trauma-informed practice and positive behaviour support approaches.

Person Specification:

Compassionate and resilient, with a genuine passion for improving outcomes for young people. Collaborative and approachable, with the ability to inspire and motivate others. Reflective and adaptable, with a commitment to ongoing professional development.
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Bereavement leave Health & wellbeing programme On-site parking
Ability to commute/relocate:

Birmingham B13: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (required)
Experience:

managing services for young people with additional needs: 3 years (required)
Licence/Certification:

Level 5 Diploma in Leadership for Health and Social Care (required)
Work authorisation:

United Kingdom (required)
Work Location: In person