Job Description

About us

We are Unique Support & Care Limited, a care provider and recruitment agency.

We are currently recruiting for a registered manager on behalf of a well-established charity based in Camden, committed to delivering exceptional care and support services

Salary:

38,000 - 42,000

Hours of Work:

35 hours per week

Location:

Fully office based

Reporting to:

Head of Homecare

This Registered Manager role will give you the chance to be an integral part of the Homecare Service and be part of the full management team of the charity.

The Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening the organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

Salary:

38,000 - 42,000

Hours of Work:

35 hours per week

Location:

Fully office based, NW1 2PY

Reporting to:

Head of Homecare

SCOPE OF THE ROLE

To provide a high-quality homecare service that support the rights of the clients to live the lives they choose in a person-centred way

Efficiently manage the day to day running of the Homecare charity including:

Allocate resources and monitor performance to deliver high quality homecare to clients within budget Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily
RESPONSIBILITIES

Manage the safety and quality of the service in line with legislative requirements and charity's policy and procedures

Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service.

Implement quality management and improvement systems.

Effectively manage complaints and incidents.

Carry out investigations relating to the quality of the service and use findings to make improvements

Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to clients

Promote the rights of each client and keep their wishes at the centre of their care and support

Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer's wishes and promotes their dignity and privacy

Agree appropriate risk control measures to reduce identified risks

Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

Keep all information about customers and their families secure and confidential

Lead & Manage Staff:

Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

Identify ongoing training needs and ensure staff are up to date with current best practice

Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

Carry out appraisals and monitoring of staff performance

Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote the Homecare Service:

Attend external meetings and represent the service in a positive manner

Participate in the growth and development of the service

This list is not exhaustive and from time to time you may be required to undertake additional duties

Attend all training provided in line with regulatory requirements

PERSON SPECIFICATION

Personal Attributes -

Essential

Caring and compassionate towards people in need of care and support and care workers

Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

Exceptional team player

Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

Professional, excellent timekeeper and reliable

Knowledge and understanding -

Essential

Excellent experience in the provision of homecare services, in line with best practice

Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to homecare services and risk management Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

Minimum of two years' experience of managing a team

Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person-centred care and support Ability to plan and organise workloads effectively Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement policies, procedures and instructions

Additional requirements

Willingness to work flexibly and to keep knowledge and skills up to date

To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the
Criminal Records Bureau (CRB) Disclosure

Right to work in the UK

Job Type: Full-time

Pay: 38,000.00-42,000.00 per year

Work Location: In person