Job Description

Job Title: Registered Manager - Domiciliary Care Services

Location:

Norfolk & Suffolk (2 main offices and 1 satellite office)

Reports To

Regional Manager and Director

Salary:

Competitive, dependent on experience

Hours:

Full-time, permanent

Overview

We are seeking an experienced, accountable, and growth-driven

Registered Manager

to oversee our domiciliary care services across

two main offices and one satellite office

in Norfolk and Suffolk. This role demands both operational excellence and a sharp commercial mindset, as the Registered Manager will play a key part in service delivery, team leadership, business development, and performance reporting.

You will work closely with our

Director, Regional Manager, and specialist care consultancy

, contributing to continuous improvement, regulatory compliance, and growth across the region.

Key Responsibilities

Leadership & Oversight

Provide operational leadership across all offices, ensuring consistent, high-quality service delivery. Line-manage Care Coordinators, administrative staff, and the Live-In Service Manager. Maintain a strong presence across all sites and promote a high-performing, values-led culture. Manage and support the

internal Recruitment Manager and Training Team

, ensuring their activities align with business objectives. Lead and manage all care and office staff, including seniors, carers, and administrative personnel.

Regulatory Compliance

Maintain and uphold CQC registration, ensuring full compliance with legislation and standards. Prepare for and lead CQC inspections, audits, and local authority reviews.

Performance Management & KPIs

Take full responsibility for setting and meeting

weekly and monthly KPIs

, including care hours, recruitment, retention, training compliance, and service quality. Provide

weekly reports

to the Regional Manager and Director, including analysis and commentary on performance. Work closely with an

external care management consultancy

, attending

monthly performance and compliance meetings

and implementing action plans provided.

Service Delivery & Quality Assurance

Oversee person-centred, safe, and responsive care across all clients. Audit and monitor care plans, assessments, and outcomes. Lead investigations and resolution of safeguarding concerns, incidents, and complaints. Maintain oversight of service budgets, ensuring accurate recording of call times and client charges. Ensure staff use travel time and fuel cards strictly for work purposes.

Staff Management & Development

Work with internal recruiter to recruit, develop, and retain staff across all locations. Ensure effective rota management, supervisions, appraisals, and mandatory training. Provide oversight and leadership to the Live-In Care Manager.

Business Development & Strategic Growth

Develop new business streams with private clients, NHS contracts, and social services. Support tendering and contract acquisition, in line with growth objectives. Promote the company's reputation locally and identify new care opportunities.

Cross-Company Collaboration

Promote internal referrals between services within the wider care group. Support coordination between all group services.

Multi-Site Management

Ensure all offices, including the satellite site, operate effectively and consistently. Maintain high visibility and leadership presence across locations.

Requirements

Registered Manager status with the CQC (or eligibility to register) Minimum of 5 years' experience in a senior management role within domiciliary care Diploma in Leadership for Health and Social Care (or equivalent) Proven ability to deliver and report on KPIs Strong understanding of CQC standards and local authority care contracts Strong leadership, communication, and analytical skills Full UK driving licence and ability to travel across Norfolk and Suffolk Confidence working with consultants and implementing performance improvement strategies Dynamic ability to grow the services.

Desirable

Background in working with NHS and local authority contracts Familiarity with Norfolk, Suffolk's and the wider care sector landscape Experience growing or managing live-in care services Previous experience working with external consultancy support

What We Offer

Competitive salary and mileage allowance Structured support from a Director, Regional Manager, and care industry management consultants Bonus scheme Opportunities for training and career development A chance to shape and grow one of the region's most respected care providers
Job Types: Full-time, Permanent

Pay: 34,000.00-36,000.00 per year

Experience:

Relevant: 5 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: RM East Anglia