Job Description

Location: Croydon (Hybrid working available)

Salary: 25k-28k

Status: Full-time, permanent

Purpose of Role:

We are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards for our customers and clients. The role will support Case Managers in the Personal Injury department by providing administrative support for rehabilitation services. Responsible for customer satisfaction and meeting quality and utilisation standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).

Key Responsibilities:

Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals. Provide administrative support to Case Managers, including travel arrangements, diary management, and booking of services Maintain high standards of written and verbal communication, including managing challenging situations and keeping accurate case management notes. Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately. Work in line with agreed service standards, KPIs, and timescales, handling administrative tasks such as calls, printing, scanning, data input, and document editing. Locate and evaluate service or treatment providers, monitor their appropriateness, and escalate matters as needed to maintain high standards of service provision Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.

Person Specification:

Experience

Proficient in Microsoft Office At least 1 year of administrative/clerical/clinical support/care and/or rehabilitation case management-related experience.

Skills & Knowledge

Ability to work calmly and accurately under pressure, setting appropriate priorities and meeting deadlines. Willingness to learn, adapt, and go above and beyond to deliver excellent customer and client service. Proficient keyboard and computer skills to navigate and use HCML's service delivery and support software programs.

Attributes

Ability to work autonomously as well as collaboratively within a team. Calm, efficient, and professional approach to work and client interactions. Strong sense of responsibility and commitment to maintaining high standards.

Qualifications and Training

Minimum 5 GCSEs including Math and English

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.




Department
Personal Injury
Role
Rehab Case Coordinator
Locations
Croydon Office
Remote status
Hybrid

About Health & Care Management LTD (HCML)

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HCML is the UK's leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years' experience, ISO-accredited clinical governance, and a certified Great Place to Work culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We're also proud to be recognised as a 2025 UK's Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.


Founded in 2012
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