Job Description

Relationship Manager

Colne, Lancashire (Office-Based) Monday - Friday

Full-Time | 25,000-30,000 basic + Uncapped Commission (OTE 50,000+)

Take the Lead in Lease Renewals & Customer Retention

An exciting opportunity is available for a proactive and relationship-focused

Renewals Relationship Manager

to join a team at a well-established vehicle leasing business.

This role is ideal for someone with experience in leasing, account management or customer retention, who's looking to take ownership of a portfolio of loyal customers and guide them through a smooth, supportive end-of-lease process.

Key Responsibilities:

Proactively manage a pipeline of customers with leases due to expire within 6-12 months Build strong, lasting relationships and maintain regular contact to understand future vehicle needs Present tailored renewal options, including upgrades, alternative vehicles, and finance plans Handle a mix of inbound and outbound communication via phone, email, and social media Generate quotes and secure reorders in line with customer preferences and company pricing Liaise with internal teams to manage vehicle returns, new deliveries, and contract documentation Accurately update CRM systems and ensure all documentation is completed to a high standard Contribute to retention goals while maintaining a consultative, customer-first approach

What You'll Need:

Previous experience in vehicle leasing, sales, account management or retention Strong communication skills -- confident, clear and professional Highly organised with the ability to manage multiple customer journeys at once Comfortable with both outbound activity and responding to inbound enquiries Target-driven and motivated by both customer satisfaction and performance-based rewards Familiarity with leasing products, finance options or end-of-contract processes is an advantage

What's on Offer:

25,000-30,000

basic salary (based on experience)

Uncapped commission

- realistic

OTE of 50,000+

Full training and coaching tailored to renewals success Access to industry-leading systems and full sales/admin support A collaborative team culture with a strong focus on service, growth and performance

Why Apply?

This is a fantastic opportunity to join a forward-thinking team where your ability to build relationships and close renewals will be highly valued -- and well rewarded. If you're ready to take charge of your pipeline, boost your income, and work in a supportive, professional environment, this role could be the perfect fit.

Apply now to take the next step in your automotive or leasing career.

kate.cullen@marketing-futures.co.uk

Job Type: Full-time

Pay: 25,000.00-50,000.00 per year

Benefits:

On-site parking
Application question(s):

Are you able to travel to the office location 5 days a week? (Monday - Friday)
Experience:

Vehicle Leasing : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person