Job Description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced professional to join our team in the role of Relationship Manager, SME Business Banking. The base location for this role is Glasgow.
The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.
In this role you will:

• Arrange and conduct face to face meetings with SME clients, with 50 - 70 clients in portfolio
• Manage portfolio incomes of approximately 1.5 - 2m and SME clients with a 2-15m turnover
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Grow the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Have a comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

To be successful in this role you should meet the following requirements:

• Previous experience in a client facing role
• Proven ability in identifying and meeting customer needs
• Evidence of commercial lending will be advantageous
• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
Telephone: +44 207 832 8500

Skills Required