Job Description

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling business to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and ambitions.
Through SME Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.
We are looking for a diligent and customer focused person to join our team in the role of Relationship Manager. You will work in our SME Business Banking segment to engage with our existing and prospective customers and help them realise their ambitions. Your goal as a Relationship Manager at HSBC will be to operate as a person of influence to our customers with a Turnover of between 2m and 15m, you will also be responsible for customer service excellence to our existing and prospective customers.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Your responsibilities will include:

• Managing an existing portfolio of 50-70 clients, focussing on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
• Serving as an ambassador for HSBC and developing the bank's profile in the local business and wider community.
• Supporting customers and placing their needs at the forefront of all that we do, setting world class standards.
• Seeking new opportunities and nurturing existing relationships to identify new business opportunities.
• Building a network of business introducers in the local professional and business community.
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk.
• Collaborating with product partners to assess needs of international and domestic customers and offer appropriate solutions.

To be successful in this role you should have:

• Experience of working in relevant environments, i.e., Business/Corporate Banking or Financial Services.
• Experience of leading and delivering excellent customer service while proactively looking for innovative ways to improve this service.
• Business development skills with a track record of building trusted relationships with existing clients and winning new business.
• Commercial lending skills and experience would be advantageous.
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes would be beneficial.
• A self-driven approach with the ability to manage conflicting priorities, managing your diary and work collaboratively to deliver to deadlines.
• Excellent communication skills - both written and verbal - and an ability to influence and negotiate effectively is essential.

This is a hybrid role based in Norwich. You will visit clients in the Norfolk and Suffolk regions.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

Skills Required