Job Description

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Relief HEART Call Handler x 2 posts (CDC)

location_on
Civic Office
12/10/2025


Relief HEART Call Handler x 2 posts (CDC)


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

Grade 6, 13.46 per hour

Contractual hours

0

Basis

Other

Region

Doncaster

Job category/type

Social Care

Date posted

01/10/2025

Job reference

REQ21289

Job description

Based at: Currently based at the Civic Office, Doncaster, however you will be required to work from any Council building.

Salary details: Grade 6, 13.46 per hour

Contract Type: Casual, variable hours working as and when required

Hours: Covering a variety of 7.5 hour shifts, 6am to 2pm, 2pm to 10pm, 10pm

to 6am, it is likely you will cover some weekends and

bank holidays as is required.

Closing date 12th October 2025

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of Relief HEART Call Handler.

An opportunity has arisen to join the HEART team as a HEART Call Handler covering on a relief basis, working on a variety of shifts. The post provides high level customer service & customer care via the telephone & call centre equipment to support to the HEART service and the vulnerable people of Doncaster using the service.

Working on a relief basis covering weekdays, weekends or bank holidays. Shifts are 7.5 hours days 6am to 2pm, afters 2pm to 10pm and nights 10pm to 6am.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.

Shortlisting: week commencing 13th October 2025.

Interview date to be confirmed.

If you would like any further information, please contact Richard Keeley 01302 737915 or James Keeley 01302 735629 between the hours of 9am and 5pm.

If you require support with completing the application or with interview skills in general, please contact the Advance team via email advanceemploymenthub@doncaster.gov.uk or visit their website www.advancedoncaster.co.uk for further details.

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.
Relief HEART Call Handler x 2 posts (CDC)