Job Description

Join McCarthy Stone as a Relief House Manager - Make a Difference Every Day!
Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you!
McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around South Birmingham. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of 13.77. Plus, you'll receive mileage reimbursement for your travel!
Why Work with Us?
At McCarthy Stone, we offer a range of fantastic benefits, including:

• Group personal pension
• Life assurance
• Medical screening
• Comprehensive induction and training
• Excellent career progression opportunities
• The chance to work in stunning surroundings

About the Role
As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include:

• Welcoming new homeowners and helping them settle in
• Providing a friendly front-of-house service and assisting visitors
• Offering support, guidance, and communication between homeowners, families, and service partners
• Managing the estate, ensuring it is safe, secure, and well-maintained
• Responding to emergencies with professionalism
• Facilitating social interactions and helping homeowners enjoy their retirement

Who You Are
The ideal candidate will have:

• Excellent communication skills and a "can-do" attitude
• Extensive experience in a customer service role
• A professional approach with high standards
• Flexibility and reliability for out-of-hours calls
• Resilience and effective problem-solving skills
• Basic health and safety awareness (preferred)
• Good computer literacy, including Microsoft Word and Outlook
• First aid qualifications (preferred)

Why McCarthy Stone?
Recognised as a great place to work, this role is not just a job--it's a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date.
At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds.
Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship -- applicants must have the right to work in the UK.
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.
We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!

Skills Required